HCLTech
Patch Management Analyst
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HCLTECH
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people - a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective, and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere - our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive, and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Note: Candidates must be eligible to work in the United Kingdom. Fluent in English.
Job Summary
The L1 Data Center Patch Management Analyst supports the execution of server patching activities across physical and virtual infrastructure. The role involves coordinating maintenance windows, executing approved patch scripts, validating server health post-patching, and maintaining accurate records in the CMDB and ITSM systems.
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Key Responsibilities
- Execute server OS patches (Windows Server, RHEL/CentOS/Ubuntu) as per the approved change schedule.
- Perform pre-patching health checks: disk space, service status, backup verification, and snapshot creation.
- Apply patches through WSUS, SCCM, Satellite (Red Hat), or Ansible playbooks under supervision.
- Validate server functionality post-patch: verify services, check event logs, and perform application smoke tests.
- Document patch execution steps, outcomes, and any deviations in the ITSM change record.
- Monitor patch compliance dashboards and flag non-compliant servers to L2.
- Coordinate scheduled maintenance windows with application teams and stakeholders.
- Support rollback activities in case of patch-induced failures.
- Assist in maintaining accurate server inventory and patch status in the CMDB.
- Escalate unresolved patch failures, service degradation, or security vulnerabilities to L2.
Technical Skills & Knowledge
- Basic administration of Windows Server (2016/2019/2022) and/or Linux (RHEL, Ubuntu).
- Familiarity with WSUS, SCCM, or Red Hat Satellite for server patching.
- Introductory knowledge of virtualization platforms (VMware vSphere / Microsoft Hyper-V) and snapshot management.
- Ability to read system logs (Windows Event Viewer, /var/log) to identify post-patch issues.
- Basic command-line proficiency (Windows CMD/PowerShell; Linux Bash).
- Awareness of change management and CMDB concepts in ITSM platforms.
- Understanding of backup validation and pre-requisite checks before patching.
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Soft Skills & Competencies
- Methodical and detail-oriented – accurately follows patching checklists.
- Good communication skills for coordinating maintenance windows with application teams.
- Ability to work in shift-based or on-call environments (including weekends/nights).
- Calm under pressure during post-patch incident response.
Preferred Certifications
- Microsoft Certified: Windows Server Fundamentals
- Red Hat Certified System Administrator (RHCSA) – advantageous
- CompTIA Server+
- ITIL 4 Foundation
Benefits
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that include up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join like-minded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
To know more about us, visit www.hcltech.com
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