University Hospitals of Derby and Burton NHS Foundation Trust
Pathway Coordinator
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Pathway Coordinator
An opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our Endoscopy administration team in a Pathway Co-ordinator role.
Requirements
- Educated to a good standard of English to GCSE or equivalent
- Advanced level of IT literacy with experience of using a range of IT applications
Key Responsibilities
- To provide an efficient Endoscopy waiting list service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants, and other teams as required.
- Covering the reception area will also be part of this role on occasion.
- To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity, and in a courteous and professional manner.
- Responsible for the monitoring / selection of future waiting list patients.
- An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
- Input patient information onto the various IT systems.
- Prepare and print daily waiting lists as appropriate.
- Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
- Ensure that waiting lists are compiled with the appropriate case mix following the booking rules.
- Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.
- Ensure that notes and results are prepared and available prior to the patient episode or admission.
- Liaise effectively with wards and departments within the hospital.
- To escalate any urgent problems to a senior manager.
- Undertake necessary training as and when required by the Trust.
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Job Details
- Post Available: One
- Position Type: Permanent
- Hours: 22.5 hrs per week.
- Schedule:
- Monday 9.15-5.15
- Tuesday 8-4
- Wednesday 9.15-5.15
- One Saturday a month 7.30-15.30 (Wednesday not worked this week)
Application Details
- Closing Date of Applications: 28 September 2026
- Interview Date: 12 October 2026
About Us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
Benefits
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Contact Information
For further details / informal visits contact:
- Name: Sarah Jordan
- Job Title: Operational Coordinator
- Email Address: sarah.jordan6@nhs.net
- Telephone Number: 07584407906
Diane Cotter
- Email Address: diane.cotter1@nhs.net
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
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