In this highly rewarding role, you will be at the heart of empowering individuals to achieve their goals, breaking down barriers and opening up meaningful opportunities that create lasting change for those who need it most.

And, in return, you’ll receive a thoughtful, well-rounded rewards package that recognises your efforts, supports your wellbeing and helps you thrive both professionally and personally.

So, if you’re ready to take on an impactful role and help our users move forward with confidence, we want to hear from you!

What You’ll Be Doing

As a Pathway Navigator, you will support refugee and migrant learners on the Coventry Language and Integration Programme (CLIP) to build their confidence and independence and progress towards their personal goals.

Providing Information, Advice and Guidance through one-to-one and group support, you will develop personal integration plans, review progress and help learners overcome barriers to participation, learning and integration.

Bridging the gap between classroom-based ESOL learning and everyday life, you will help learners practice their English, engage with their communities, access local services and progress towards further learning, volunteering and employment.

Additionally, you will:

• Deliver community activities and local engagement opportunities
• Support digital inclusion and access to online services and opportunities
• Facilitate employability activities, workplace visits and employer engagement
• Maintain learner records, case notes and progression documentation
• Build relationships with local organisations, community groups and service providers
• Represent ACH at networking events, community activities and stakeholder meetings

What We’re Looking For

To be considered as a Pathway Navigator, you will need:

• Experience of providing one-to-one support, mentoring, coaching or guidance
• Experience of supporting people facing barriers to education, employment or social inclusion
• Experience of working with diverse communities
• Experience of organising or facilitating group activities, workshops or community-based sessions
• Knowledge of Information, Advice and Guidance principles and frameworks
• Knowledge of safeguarding responsibilities and professional boundaries
• Knowledge of progression pathways into education, volunteering and employment
• Knowledge of community services and support networks
• A Level 2 English qualification or equivalent
• A Level 3 Information, Advice and Guidance qualification, or a willingness to work towards one

The closing date for this role is 15th October 2026.

Other organisations may call this role Learner Support Officer, Learner Support Adviser, Community Support Officer, Integration Support Officer, Refugee Support Worker, Migrant Support Worker, Progression Adviser, Employment Support Adviser, Community Engagement Officer, or Information, Advice and Guidance Adviser.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to empower refugees and migrants to build brighter futures as a Pathway Navigator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.