Patient Access Director

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced patient access leader to serve as Patient Access Director. This role provides strategic and operational leadership across patient scheduling, registration, insurance verification, and digital access, ensuring efficient, high-quality processes that support a seamless patient experience and the practice’s revenue cycle and managed care objectives.

This is an ownership role for someone who can optimize systems and processes, lead teams through change, leverage data to drive performance, and identify opportunities for continuous improvement. The Patient Access Director will work closely with clinical, operational, revenue cycle, and business leaders; oversee direct reports and patient access functions across the practice; lead technology and process improvement initiatives; and serve as a trusted operational partner in advancing access, accuracy, efficiency, and the overall patient experience.

Essential Functions

• Provide strategic oversight for the selection, budgeting, management, and implementation of scheduling applications and solutions, serving as Project Manager for related technology initiatives
• Monitor industry trends and competitive best practices, evaluate processes, systems, and staffing to identify opportunities for improvement in the patient and referring provider experience, and develop and track performance metrics to measure the effectiveness of operations, systems, and staff
• Lead application training and knowledge management initiatives by developing departmental subject matter experts and establishing performance evaluation frameworks and metrics to assess scheduling effectiveness, service levels, and accuracy
• Foster collaborative relationships with physicians, staff, and operations management by maintaining open dialogue on operational concerns, recommending physician schedule modifications when appropriate, and leading efforts to identify and implement process improvements
• Lead patient registration and insurance verification operations across the practice, ensuring accurate patient information and coverage verification before appointments, while overseeing the selection, budgeting, implementation, and management of technology solutions that support efficient access and registration processes
• Oversee telecom structure to support ease of patient access and an exceptional customer experience
• Serve as Project Manager for the implementation and optimization of patient registration applications and technology solutions; identify opportunities to improve the accuracy and completeness of registration data; establish performance metrics to measure registration quality and staff effectiveness; and collaborate regularly with revenue cycle leadership to identify and implement process improvement initiatives
• Work with staff to provide a culture of teamwork and continuous improvement and provide opportunities for regular additional training
• Maintain current knowledge of all applicable regulations and policies that impact scheduling and registration
• Coordinate all non-reporting patient access areas to ensure they are following all patient access policies and procedures
• Manage direct reports in accordance with company policies in an equal manner that ensure confidentiality
• Lead and mentor staff to improve skillset and career potential
• Advise on employee promotions, transfers and dismissals