Mid Yorkshire Teaching NHS Trust
Patient Access Team Leader
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Please contact Charlotte Fortune if you have any enquiries about the role
Call: 01924541509
Email c.fortune2@nhs.net
About The Role
The Patient Access Team Leader will manage and co-ordinate the Oncology booking team, to ensure the provision of efficient, effective and quality services within a defined specialty and across other services along the patient’s pathway. The post holder will be specifically responsible for ensuring patients receive timely access to outpatient departments and day case treatments within the Oncology & Specialist Palliative Care services.
The post holder will be required to manage the data quality across service areas, ensuring accurate activity is routinely captured on information systems in real time and where data is found to be incorrect, ensure it is amended appropriately; identifying, addressing, resolving and correcting any process issues identified which may extend beyond their own service areas.
This role is mainly based at Pinderfields Hospital, however you may be required travel to different locations as per service need.
Main duties
- Lead and coordinate the Oncology Booking Team, ensuring workloads are effectively managed and service demands are met.
- Supervise, support and develop administrative staff through recruitment, training, performance reviews, appraisals and day-to-day management.
- Manage staff attendance, annual leave and workforce planning to maintain service continuity.
- Foster a positive team culture through effective communication, regular team engagement and sharing of departmental and Trust updates.
- Ensure compliance with Trust policies, procedures and governance requirements across all areas of responsibility.
- Monitor patient waiting lists, clinic capacity and performance targets, proactively identifying and escalating potential service pressures or breaches.
- Validate and maintain the accuracy of patient pathway data, ensuring high standards of data quality and reporting.
- Collaborate with clinicians, managers and multidisciplinary teams to optimise clinic utilisation, patient flow and service capacity.
- Produce and analyse performance reports, supporting service improvement initiatives and achievement of key performance indicators.
- Identify opportunities to improve processes, patient access and waiting list management, implementing changes to enhance service delivery.
- Respond to enquiries, complaints and escalated issues professionally and efficiently, ensuring excellent patient and stakeholder experience.
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Qualifications
Essential person specification requirements
- NVQ Level 3 in Business Administration, ILM qualification, or equivalent experience.
- Good standard of education, including at least 4 GCSEs (Grade C/4 or above) or equivalent.
Experience
- Experience of using Microsoft Word, Excel and email systems.
- Experience of working to targets and performance standards.
- Experience of working in a busy, fast-paced environment.
- Experience of delivering excellent customer service.
Skills And Abilities
- Good keyboard and IT skills.
- Ability to develop and maintain positive working relationships.
- Strong written, verbal and telephone communication skills.
- Ability to manage competing priorities and work under pressure.
- Ability to maintain a safe working environment for self and others.
- Willingness to take responsibility and support the wider team.
- Ability to manage and resolve conflict effectively.
- Excellent organisational and time management skills.
- Ability to engage, support and motivate others.
- Ability to work effectively both independently and as part of a team.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
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We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
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Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Home electronics scheme
- Cycle to work scheme - subject to eligibility criteria
- Car lease salary sacrifice scheme - subject to eligibility criteria
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support
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