ACT Health
Patient Accounts Officer
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Employment Type: Full Time, Temporary 3-6 Months with the possibility of extension and/or permanency
Classification: Administrative Services Officer Level 4 (PN 68881, 68878)
Salary: $86,750 - $93,416 (Plus 12.5% Super)
Location: Village Creek, Kambah
Section: Patient Accounts
Closing Date: 5th August 2026
What can we offer you:
- Competitive pay rates and excellent working conditions within a tertiary hospital.
- Salary Packaging with many options that provide full fringe benefits tax concessions.
- Flexible working conditions.
- Access to Employee Assistance Program.
- Access to onsite Physiotherapists.
- Access to onsite cafes, staff cafeteria, pharmacy, and gift shop.
About the Role:
Play a vital role in supporting the delivery of high-quality healthcare services through the efficient management of patient billing and accounts receivable functions.
In this diverse and fast-paced role, you will:
- Oversee a range of routine and complex billing activities
- Ensure the accuracy and integrity of patient account information
- Manage invoice distribution and debt recovery processes
- Apply your knowledge of Medicare requirements, fee schedules, and billing legislation to maintain compliance with financial and audit standards
- Contribute to monthly reconciliations, reporting, and business outcomes
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Working closely with patients, staff, and other stakeholders, you will:
- Provide responsive customer service
- Resolve enquiries
- Support continuous improvement of billing processes
- Share your expertise through training and guidance to colleagues across CHS
This is an excellent opportunity for a detail-oriented and customer-focused professional looking to make a meaningful contribution in a collaborative healthcare environment.
Applicants will need to be enthusiastic and have excellent interpersonal skills, have a strong willingness to learn and understand billing in a public health environment, and use hospital-based IT systems such as Digital Health Record (DHR) and Power Billing and Revenue Collection (PBRC).
Please note: Selection may be based on written application and referee reports only.
For more information regarding the position duties click here for the Position Description.
Please note prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
To Apply:
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Please apply online by submitting a copy of your CV along with a 2-page Response to the Selection Criteria, listed in the Position Description.
Please note applications submitted via an agency will not be accepted for this position
Canberra Health Services (CHS):
Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community-based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful, and Kind
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability, and people who identify as LGBTQIA+ are particularly encouraged to apply.
If you would like further information regarding this opportunity, please contact Adele Pate at Adele.Pate@act.gov.au.
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