GenesisCare UK
Patient Administration Officer (Fixed Term Contract) (Cambridge)
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Patient Administration Officer
Location: GenesisCare Cambridge
Contract: 12-month fixed-term contract
Are you ready to make a meaningful difference to patients as a Patient Administration Officer at GenesisCare Cambridge? Join our dedicated team and play a vital role in supporting patients throughout their cancer care journey.
As a Patient Administration Officer, you'll be responsible for ensuring patient referrals are processed efficiently, appointments are booked accurately and patients receive an exceptional level of care and service. Working closely with consultants, medical secretaries and clinical teams, you'll be an important point of contact for patients and visitors attending our centre.
What You'll Do
- Provide patients with a courtesy call within 24 hours of receiving a referral.
- Work closely with consultants and medical secretaries to support the patient referral pathway.
- Confirm receipt and registration of referrals and ensure they are processed efficiently.
- Communicate with clinical teams to ensure referrals are effectively managed.
- Provide patients with all relevant information regarding their appointments at GenesisCare.
- Request datasets, medical images and previous treatment information from secretaries and hospitals.
- Liaise with NHS Trusts and the internal Finance team to support smooth patient pathways.
- Book additional services to enhance the patient experience, including wellbeing and exercise medicine services.
- Manage scheduling of appointments and activities for patients, consultants and staff.
- Maintain accurate patient and referral information within MOSAIQ and complete MOSAIQ Quality Checklists.
- Maintain patient confidentiality in accordance with GenesisCare policies and statutory legislation.
- Undertake reception duties and act as the first point of contact for patients and visitors to the centre.
- Maintain a safe, clean and welcoming reception environment.
- Support centre security procedures, including booking patients and visitors in and out.
- Ensure patients consistently experience the highest levels of service.
- Work collaboratively with colleagues across the centre and wider organisation.
- Act as a trainer and mentor for new staff where required.
- Utilise Datix to record comments, concerns and compliments.
- Follow all relevant departmental protocols, policies, procedures and safety requirements.
- Undertake mandatory training and work flexibly to support GenesisCare business objectives.
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What You'll Have
- Excellent verbal and written communication skills.
- Previous experience managing a busy reception area.
- Experience working in a customer-focused environment.
- Strong relationship-building and interpersonal skills.
- Experience across a diverse range of administrative responsibilities.
- An empathetic and holistic approach to patient care.
- Experience resolving complaints professionally and effectively.
- Proficiency in Microsoft Office packages, including Word, Excel and Outlook.
- Experience using MOSAIQ would be advantageous.
- Previous healthcare experience is preferred.
- The ability to work collaboratively within a team and support colleagues to achieve shared objectives.
- A flexible, professional and patient-focused approach.
Why Choose GenesisCare?
Discover what's in store for you when you join the GenesisCare UK team:
- 26 days of annual leave, plus bank holidays, with the option to buy more or sell back annual leave.
- Complimentary private medical and dental coverage.
- Access to an Employee Assistance Programme and Income Protection.
- Access to world-class radiotherapy free to you and your immediate family, if required.
- A competitive Company Contributory Pension Scheme.
- Mental health and wellbeing support through our wellbeing community, including access to Babylon Health and Headspace Wellbeing.
- Free parking at most of our centres.
- Exclusive retail discounts.
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Who We Are
GenesisCare UK is a leading provider of independent specialist cancer care, with 14 state-of-the-art centres throughout the UK. Working with world-class clinicians and clinical teams, we provide patients with access to innovative, personalised cancer care, including advanced diagnostics, medical oncology, radiotherapy and Theranostics.
We take an integrated approach to cancer care, treating the whole patient, not just the cancer. Our personalised treatment programmes are supported by Exercise Medicine and wellbeing services through our partnership with Penny Brohn UK.
We also work with universities and leading clinicians around the world to research and develop new and better ways to treat cancer, with a growing UK clinical trials programme helping to bring new therapies to more patients.
At GenesisCare, our values are at the heart of everything we do: caring for everyone, being passionate about being brilliant, and consistently doing the right thing.
If you're passionate about delivering outstanding patient care and want to be part of a team that is helping shape the future of cancer care, we'd love to hear from you.
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