Chelsea and Westminster Hospital NHS Foundation Trust
Patient Administrator - Call Centre
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West Middlesex Site
Booking Team and Call Centre
Monday - Friday 8am-17.30pm, on a rota basis
We are searching for high-performing and enthusiastic individuals to fill Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous experience in customer service or a call centre, this could be the role you are looking for.
Requirements
- Must have telephone experience
- Ideally experience of working with Cerner or other PAS systems
- Good team spirit
- Ability to work autonomously
Key Responsibilities
- Demonstrate excellent listening and communication skills
- Be organised, adaptable, and flexible
- Show empathy and concern for others
About the Role
If you thrive on a challenge and enjoy working in a very busy and demanding environment, this could be the role for you.
The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals. The staff member will work consistently to provide high-quality customer service and will be professional at all times.
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About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
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We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans, and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Additional Information
Some roles may require weekend shifts at multiple sites.
Contact Information
For further details or informal visits, contact:
- Name: Alison Hilton
- Job Title: JSM Patient Access
- Email Address: alison.abbatt@nhs.net
- Telephone Number: 0203 315 1640
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