An administrative role. You will answer the phones, keep the CRM clean, coordinate diaries and chase the surgical coordination team so nothing slips. This is hands-on desk work, not a purely front-of-house position. If you are looking for a role without admin, this is not it.

We need someone commercially sharp and genuinely warm. Both. Neither works without the other.

What You Will Be Doing

Enquiries and Conversion

• Answer all incoming calls to the clinic, promptly and professionally
• Manage enquiries across email, web forms, WhatsApp and social channels
• Qualify enquiries and convert them into booked consultations
• Convert consultations into surgical bookings, including quotations, deposits and finance
• Follow up consistently so that no enquiry goes cold through inaction

Patient Coordination

• Act as the named point of contact for patients through their pre-operative journey
• Coordinate consultation and surgery dates with the surgical and nursing teams
• Make sure patients understand costs, aftercare commitments and what is included
• Handle cancellations, deferrals and concerns with discretion and empathy
• Support patients through the Creo Gender pathway, including coordination of the referral and assessment stages
• Escalate all clinical questions to the clinical team

Administration

• Maintain accurate, complete records in the clinic's CRM
• Process patient finance applications and liaise with our finance provider
• Prepare and issue quotations and booking confirmations
• Work alongside the surgical coordination team, following up to ensure pre-operative paperwork is completed on time
• Support reporting on enquiries, conversion and pipeline

What We Are Looking For

Essential

• Prior experience in plastic surgery, whether in a clinic, hospital or surgical practice. Non-surgical aesthetics experience alone is not sufficient for this role
• A track record in a consultative sales or patient coordination role, working to targets and comfortable being measured
• Confident and articulate on the telephone, with excellent written English
• Strong administrative discipline: organised, accurate, and someone who follows up without being chased
• Genuine empathy and absolute discretion with sensitive personal information
• Comfortable and confident supporting patients through gender-affirming surgical pathways
• Right to work in the UK

Desirable

• Familiarity with patient finance products
• Experience working to CQC standards
• Additional languages

What We Offer

• £30,000 basic salary
• Commission on converted surgical bookings, in line with the clinic's commission scheme
• Discretionary performance bonus
• Private health insurance
• Workplace pension
• 28 days annual leave inclusive of bank holidays, increasing with each year of service
• Staff discount on treatments
• Training and development relevant to the role
• A small, specialist team where your work is visible and your judgement is trusted

Hours and Working Pattern

Standard hours are 9:00 to 18:00, Monday to Friday. The nature of the role means occasional evening work and Saturdays will be required, and the package reflects this.

The role is hybrid. In the initial period it will be predominantly home-based, with regular attendance at Harley Street for training, team meetings and clinic days. The balance will be reviewed as the role settles and may change according to the needs of the clinic.

Home working is subject to the clinic's home-working and data protection policies. You will need a private space where calls cannot be overheard, a reliable broadband connection, and you must work only on clinic-provided equipment.

How to Apply

Apply through LinkedIn with your CV and a short note explaining why this role interests you. We review applications on a rolling basis.

Creo Clinic is an equal opportunities employer. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the process. Personal data you provide will be handled in line with our recruitment privacy notice.