Betsi Cadwaladr University Health Board
Patient Appointments Clerk/Clerical Officer - Acute Paediatrics
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Job Overview
The ability to speak Welsh is essential for this post.
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics.
Candidates will need to be able to demonstrate an ability to use their own initiative and the ability to prioritize conflicting demands.
Candidates must be able to demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities.
Main Duties of the Job
The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will entail working closely with other team members as well as working closely with other department/teams including clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient-focused booking service.
A pleasant, customer-focused manner and the ability to speak Welsh is essential for this post.
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Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
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Person Specification
Qualifications
Essential criteria
- Able to demonstrate English and Mathematics to GCSE or equivalent experience
- OCR/RSA Word Processing level 1 or equivalent experience
Desirable criteria
- NVQ II Admin/customer care
Skills
Essential criteria
- Ability to use electronic information systems
- Ability to contribute constructively to a team working environment
- Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
- Clear, legible handwriting and ability to record information accurately.
- Ability to communicate information clearly and sensitively in person and over the telephone
Desirable criteria
- Basic word processing packages
- Excel
- ECDL
- WPAS
Other Relevant Requirements
Essential criteria
- Excellent timekeeper
- Work effectively under pressure in a clinical environment
- Flexible approach to working
- Team player
- Welsh speaking
Experience
Essential criteria
- Previous clerical/office experience
Desirable criteria
- Previous NHS experience
Knowledge
Essential Criteria
- Working with the public or other agencies
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