Bupa
Patient Bookings Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description: Patient Bookings Administrator – Bupa Dermatology
Location
Remote role with occasional travel to Head Office in Rural Oxfordshire (OX25) for training and team-building activities.
Please note: applicants should ideally live within approximately a 1-hour radius of OX25.
Salary:
£25,057.50 per annum plus commission.
Working Hours:
37.5 hours per week, worked across varying shift patterns between:
8:00am – 8:00pm, Monday to Saturday
Flexibility is required to support business needs. Rotas are provided well in advance.
About the Role
Working remotely as part of a supportive team, you will be responsible for speaking with patients, understanding their needs and arranging suitable appointments and treatments across our clinics. The role requires excellent communication skills, resilience, and the ability to work towards targets and KPIs in a fast-paced environment.
Key Responsibilities
- Handling telephone and online enquiries from patients
- Booking and managing clinic appointments in line with business guidelines
- Providing patients with information relating to treatments and services
- Managing clinic diaries effectively and accurately
- Working towards individual performance targets and KPIs
- Contacting existing patients regarding finance options
- Delivering a high standard of customer service and patient care
- Completing administrative tasks accurately and efficiently
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience Required
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Good IT skills, including Microsoft Office packages
- Ability to multitask and remain calm under pressure
- Positive, enthusiastic and proactive approach
- Quick learner with strong attention to detail
- Previous experience in a customer service or appointment booking role
- Experience within healthcare, hospitality or beauty industries would be advantageous
Why Bupa?
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
- Access to Bupa Campus Clinical Training Academy to support career development.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity and Inclusion
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Administration
Locations:
Park Farm
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location