Oushk Pharmacy
Patient Care Agent
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About Us
Oushk Pharmacy is one of the UK's fastest-growing online pharmacies, specialising in weight management, men's health, women's health, dermatology, smoking cessation, and lifestyle healthcare services.
Founded by healthcare professionals, we are committed to delivering exceptional patient care through personalised support, innovative healthcare solutions, and industry-leading customer service. Our mission is to improve lives through accessible healthcare, education, and long-term wellbeing support.
The Role
We are seeking professional and friendly Patient Care Agents to join our team. The successful candidates will be able to provide excellent customer service. This role offers an opportunity to work in a supportive environment, contributing to the efficient delivery of our services. Prior office / administrative & community pharmacy experience is preferred, but full training will be provided for the right candidates.
- Manage appointment scheduling, verification calls and cancellations efficiently using our local system
- Respond to patient email queries relating to the status of their order
- Answer incoming calls promptly, providing accurate information or directing calls to appropriate staff
- Maintain patient records with accuracy and confidentiality in compliance with data protection regulations
- Handle administrative tasks such as filing, photocopying, and processing correspondence
- Assist with general administrative duties to support the smooth running of the business
- Overseeing the general office cleanliness (including but not limited to daily emptying of the bins, cleaning office areas as required)
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The position will be office based Monday - Friday, 9am - 5pm.
Requirements - Essential
- Maths and English GCSE grade C or above or equivalent
- Strong communication skills, both written and verbal
- Friendly, approachable manner with a professional attitude
- Ability to multitask effectively and manage multiple projects in a busy environment
- Ability to work well as part of a team and independently when necessary
- Successful candidates will be required to demonstrate their ability to work within guidelines, during competency-based interview
- Strong organisational skills
Desirable Skills
- Experience within healthcare, community pharmacy, wellness or another regulated industry
- Previous office / administrative experience is desirable but not essential; training will be provided
- Previous experience of working front of house and / or working within a customer service team is beneficial
What We Offer
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- Competitive salary based on experience
- Opportunity to join one of the UK's fastest-growing healthcare brands
- Supportive, entrepreneurial and ambitious working environment
- Staff discounts on Oushk products and services
- Enhanced maternity, paternity and adoption leave
- 25 days annual leave plus bank holidays
- Enhanced company sick pay
- Employee Assistance Programme
- Paid days leave for volunteering
If you think you have what we are looking for, we welcome your application and look forward to speaking to you soon!
Salary - dependent on experience.
We are an equal opportunities employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know so we can support you.
Job Type: Full-time
Application question(s):
- Do you have previous office / administrative experience?
- Do you have the ability to multitask effectively in a busy environment?
- Do you have previous experience of working front of house and / or working within a customer service team?
- Do you have experience of working in a regulated environment?
- Do you have Maths and English GCSE level C or above or equivalent?
Work authorisation:
United Kingdom (required)
Work Location: In person
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