Shields Health
Patient Care Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 30+ years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.
Saturdays & Sundays 6:30am-7pm
Job Description
PRIMARY RESPONSIBILITIES:
- Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
- Assist patients with iPad check-in process, ability to troubleshoot and provide feedback.
- Ability to recognize and utilize when language services are needed.
- Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
- Work in collaboration with technologists/radiologists to ensure proper patient flow.
- Process outgoing and incoming US and inter-office mail and UPS deliveries.
- Prepare set up for next day’s appointment schedule and communicate any potential issues.
- Provide and respect confidentiality of all customer groups.
- Verify and enter necessary information into our systems.
- Respond appropriately to scheduling emergency patient situations.
- Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
- Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
- Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
- Remain current on any changes in policies or procedures that modify daily work functions.
- Assists in patient interview process.
- Assists in preparing patient scan room.
- Maintain co pay/petty cash accuracy and make daily bank deposits.
- Performs other related duties as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Educational Requirements
- High School Diploma required.
- Medical office or healthcare administration courses preferred.
- Must be CPR certified.
Experience Requirements
- Excellent communication skills and computer proficiency required.
- Attention to detail and typing accuracy required.
- Knowledge of anatomy, medical terminology, and insurance requirements is preferred.
- Ability to follow instructions with minimal supervision.
- Proven ability to multitask and exceed customer expectations is required.
Physical Requirements
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.
Internal/External Interactions
This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast-paced, and organized.
Additional Job Description
It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants must be able to perform the essential functions of the position, with or without reasonable accommodation.
The pay range for this role is $17-$29/hour
Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills