Fresenius Kabi Limited
Patient Care Coordinator (PN)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overview
Are you a personable and customer-focused individual, with previous experience in customer services?
As a Patient Care Coordinator, you would be responsible for providing a Homecare delivery service to our Homecare group. Your main focus will be taking responsibility for ensuring a professional and courteous service is maintained, ensuring all patients receive support and guidance at all times.
This role will be a 12-month fixed term contract, 37.5 hours per week, Monday-Friday, and based at our office in Runcorn.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.
Our product portfolio includes a comprehensive range of IV generic drugs, infusion therapies, and clinical nutrition products, as well as the medical devices for administering these products.
Responsibilities
- Ensuring patients are contacted on their planned call date and ensuring the accurate processing of their therapy requirements
- Liaising with the Trust while responsible for ensuring the care of the patient is maintained constantly
- Ensuring all planned calls and sales orders are processed in a timely manner on the correct day
- Monitoring patient’s ordering levels, ensuring the patient is not understocked or overstocked while adhering to stock compliance
- Arranging out-of-schedule and same-day deliveries for urgent stock
- Liaising with patients and hospitals to reschedule deliveries where required and providing the Distribution provider with updates when deliveries are to be returned back to site
- Ensuring the distribution report is actioned daily
- Handling incoming calls and emails
- Logging all queries/quality issues onto Ulysses
- Ensuring Pump compliance is maintained, arranging services when due
- Liaising with Pharmacy for queries relating to prescription availability
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Customer service experience, either phone-based or face-to-face, is essential
- Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
- Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
- Ability to work under pressure in a fast-paced environment
- Able to express empathy to our patients and their families or carers and understand their needs
- Clear and concise telephone skills and strong attention to detail
- GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ
- Able to work cooperatively with colleagues and align your work effectively with other departments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- No rota'd weekend working and no night shifts
- Contributory Pension Scheme (rises with service)
- Role-specific tailored training and development plan
- Life Insurance (4 x salary, death in service)
- 33 days holiday (rises to 35 after 5 years of service) and ability to buy/sell holidays
- Healthcare cashback scheme (including dental, optical & alternative therapies)
- Maternity, Paternity, and Adoption Leave
- Professional fees paid
- Bike to work scheme
- Long Service Awards
- Employee Assistance Programme
- Free onsite parking and subsidized canteen
- Blue Light Card
- Company-funded family days out
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location