Chelsea and Westminster Hospital NHS Foundation Trust
Patient Care Coordinator
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Patient Care Coordinator, Band 3
Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
Responsibilities
The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.
We have three late evening clinics per week and open on Saturday's
Duties
- To be the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
- Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for all administrative areas within Dean Street Services, maintaining a welcoming and pleasant environment for patients.
- They will ensure that all patient data is entered into the EPR in a timely and accurate manner.
- This will include close liaison with the multidisciplinary team of Medical and Nursing staff.
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Key Working Relationships
- Multi skilled team of Doctors
- Nurses
- Health Advisers in both services
- Administration teams with 10HB and Dean Street
About Us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
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We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
Equality and Diversity
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Application Process
Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Contact Information
For further details / informal visits contact:
- Name: Debbie Mina
- Job title: Service Delivery Manager
- Email address: debbie.mina@nhs.net
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