Fortius Clinic
Patient Concierge Coordinator
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Patient Concierge Coordinator
We are seeking an enthusiastic and highly organised Patient Concierge Coordinator to join our patient services team. As the first point of contact for patients, referrers, and visitors, you will play a vital role in delivering an exceptional end-to-end patient experience.
The successful candidate will provide a warm, professional, and personalised service, ensuring patients feel supported throughout their healthcare journey. You will coordinate appointments, manage enquiries, liaise with clinical teams, and help deliver a seamless patient pathway from initial contact through to treatment and follow-up care.
Key Responsibilities
- Provide a welcoming and professional concierge service to patients, visitors, and healthcare professionals.
- Manage patient enquiries via telephone, email, and face-to-face interactions.
- Coordinate and schedule appointments across multiple consultants and clinical services.
- Support patients throughout their treatment journey, ensuring they receive clear information and guidance.
- Liaise with consultants, clinicians, insurers, and external stakeholders to facilitate seamless care.
- Maintain accurate patient records and update internal systems in accordance with data protection requirements.
- Assist with admissions, referrals, bookings, and follow-up appointments.
- Resolve patient concerns and escalate issues appropriately when required.
- Support the achievement of departmental service standards and patient satisfaction goals.
- Undertake administrative duties including correspondence, reporting, and document management.
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You will be passionate about delivering exceptional customer service and creating positive experiences for every patient.
Essential
- Previous experience in a customer service, patient services, hospitality, concierge, or healthcare administration role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High level of accuracy and attention to detail.
- Professional, empathetic, and patient-focused approach.
- Proficiency in Microsoft Office applications and database systems.
- Ability to work effectively both independently and as part of a team.
Desirable
- Experience working within a private healthcare or clinical environment.
- Knowledge of medical terminology and patient administration systems.
- Understanding of healthcare insurance processes and patient pathways.
Why work for us
At Fortius Clinic, we are committed to delivering exceptional patient care through expertise, innovation, and outstanding service. As a Patient Concierge Coordinator, you will play a pivotal role in shaping every patient's experience, ensuring they receive a seamless, personalised, and compassionate service from first contact to recovery.
What Makes Fortius Clinic Different?
- Patient-Centred Culture
Every member of our team is dedicated to providing the highest standards of care and service. We work together to ensure patients feel supported, informed, and valued throughout their journey.
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Work Alongside Leading Specialists
Join a team recognised for excellence in orthopaedics, sports medicine, rheumatology, and rehabilitation, working alongside some of the UK's most respected consultants and healthcare professionals. -
Make a Meaningful Difference
Your role will have a direct impact on patients' experiences, helping them navigate their healthcare journey with confidence and ease. -
Invest in Your Development
We are committed to supporting our colleagues through ongoing training, development opportunities, and career progression pathways. -
Supportive and Collaborative Environment
We foster a culture of teamwork, respect, and inclusion where everyone's contribution is valued and recognised. -
Focus on Wellbeing
We understand the importance of wellbeing and offer a range of initiatives and benefits designed to support your physical, mental, and emotional health.
Benefits
- Competitive salary.
- 26 annual leave entitlement.
- PMI
- Private Dental
- Pension scheme.
- Season Ticket Loan
- Free Breakfast and Fruit all day
- Professional development and training opportunities.
- Employee wellbeing programme.
- A supportive and collaborative working environment.
- The opportunity to make a meaningful difference to patients' experiences every day.
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