You’ll work closely with the doctors, practitioners and wider clinic team, helping each patient have a seamless experience from their initial enquiry through to their appointment, aftercare and future visits.

They’re looking for someone who genuinely enjoys looking after people. Someone warm and personable, but also organised, switched on and able to notice what needs doing without always needing to be asked.

Key Responsibilities

• Welcome patients and visitors warmly and professionally, ensuring they feel comfortable from the moment they arrive
• Manage incoming enquiries across phone, email and messaging platforms
• Coordinate appointments, rescheduling and multiple practitioner diaries
• Check patients in and out and ensure relevant forms and documentation are completed accurately
• Process payments and maintain accurate patient records
• Support patients with general information about treatments, skincare, products and services
• Coordinate follow-up appointments and encourage rebooking where appropriate
• Liaise closely with doctors and practitioners to ensure smooth daily clinic flow
• Help maximise practitioner diaries and make the best use of appointment availability
• Maintain an immaculate, organised and welcoming reception and waiting area
• Support stock management and ensure reception supplies, skincare and clinic materials are well maintained
• Assist with opening and closing the clinic
• Handle patient feedback professionally and escalate concerns where appropriate
• Support skincare and treatment recommendations where appropriate
• Help with clinic events, campaigns and general administrative duties
• Maintain the highest levels of patient confidentiality, discretion and customer care
• Support the wider team wherever needed to ensure the clinic continues to deliver an exceptional patient experience

About You

• Previous Front of House, Patient Coordinator, Reception or customer-facing experience
• Experience within aesthetics, private healthcare, dental, beauty, luxury hospitality or another premium environment would be highly beneficial
• Confident managing busy diaries, bookings and patient enquiries
• Warm, polished and professional with excellent communication skills
• Highly organised with strong attention to detail
• Comfortable working within a busy clinic and able to prioritise effectively
• Proactive and happy to take ownership rather than waiting to be asked
• Naturally good at building relationships and making patients feel comfortable
• Genuinely passionate about delivering an exceptional patient experience
• An interest in aesthetics, skincare and wellbeing
• Comfortable learning about treatments, products and new technologies
• Flexible around the clinic’s working pattern and weekend rota

Benefits

• £30,000–£40,000 DOE
• Full-time or part-time opportunity
• Compressed full-time working week across 4 longer days
• Reduced fees / staff treatment costs following probation
• 28 days annual leave for full-time employees, with incremental increases over time
• Sick leave
• Commission opportunities
• Performance-related rewards when the clinic performs well
• Opportunity to work within a highly regarded independent aesthetics clinic
• Exposure to some of the latest treatments, devices and developments within the industry

Why Apply

This is a brilliant opportunity to join an established, independent clinic with a fantastic reputation both amongst its patients and within the wider aesthetics industry.

Although the clinic has a large social and industry presence, behind the scenes it remains a small, close-knit team where everyone plays an important part in the patient experience.

For someone who loves aesthetics, enjoys looking after people and wants to work somewhere at the forefront of treatments and technology, this could be a lovely opportunity.

If you’re warm, organised, proactive and naturally brilliant with people, I’d love to speak with you.

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