Patient Coordinator

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Belfast location. Understanding the importance of thorough follow-up communications and delivering on set targets. This role will require communication across various social channels, email, and over the phone and flexibility. This will be a part-time position 16 hours a week.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages, and emails and backfilling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages, and email inboxes.
• Delivery of 5-Star Customer Service: Welcoming patients, checking in, ensuring patients have a comfortable, safe, and enjoyable visit, and assisting them in checking out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave, so on occasion you may be asked to cover an alternative location. Expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked, including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures, including all implemented safety measures around health, wearing of PPE, team relations, and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic. Completion of all reasonable tasks that are assigned.