Coherent Healthcare
Patient Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Full-time Contract | Cape Town (Remote + 2 Days/Week in office (Big Bay)
£1,100 - £1,500/month subject to experience.
Join a healthcare startup that's changing how patient care is delivered. We're a fast-growing London-based healthcare technology company building a world-class Patient Coordination team in Cape Town.
This isn't just another patient support role. It's an opportunity to join an ambitious startup in its early stages, help shape the way we deliver an exceptional patient experience as we scale.
If you're someone who thrives in fast-moving environments, enjoys taking ownership, and wants to grow your career alongside a high-performing business, we'd love to hear from you.
Why this role?
Startups offer something established companies rarely can: the opportunity to have real impact from day one.
As one of the key members of our Patient Coordination team, you'll work closely with leadership, influence how we operate, and develop your skills as the company grows.
As we expand, so will the opportunities for progression into senior operations, team leadership, training, customer experience, or wider business operations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We're looking for someone who wants more than a job—they're looking for a career where they can grow with the business.
What you'll do
- Manage patient enquiries from initial contact through to booking
- Proactively follow up with prospective patients
- Communicate across WhatsApp, email, and phone
- Coordinate diaries and appointment scheduling
- Respond to patient questions with empathy, urgency, and professionalism
- Resolve issues and escalate where appropriate
- Work closely with the wider team to continuously improve the patient experience
- Help us build efficient systems and processes as we scale
This is not a call centre role. We're building a team of people who think for themselves. We trust our team to make decisions, solve problems, identify opportunities for improvement, and genuinely care about delivering an outstanding patient experience.
You'll thrive if you:
- Take ownership rather than wait for instructions
- Spot problems before they become problems
- Love bringing order to busy environments
- Communicate with warmth, confidence, and professionalism
- Enjoy working at pace without compromising quality
- Care deeply about doing great work
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About the team
Everything that happens outside the treatment room is our responsibility. We handle patient outreach, enquiries, follow-ups, bookings, escalations, and communication so that our clinical teams can focus entirely on delivering exceptional care.
Our culture
- High ownership
- Autonomy with accountability
- Continuous improvement
- Kindness and professionalism
- Moving quickly while maintaining quality
What we're looking for
- Experience in healthcare, medical administration, dental, aesthetics, fitness, or wellness
- Excellent written and verbal communication skills
- A naturally warm, professional manner
- Outstanding organisational skills
- The ability to manage multiple conversations simultaneously
- Strong attention to detail
- A proactive, solutions-first mindset
- Reliable high-speed internet
- Backup power (essential)
Working arrangements
- Full-time contract
- Primarily remote
- Two days per week in our Milnerton Office
- Working alongside a London-based team in a fast-paced startup environment
Working hours
Tuesday – Saturday 10am -7pm or 11pm -8pm
Off Sunday and Monday
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location