Re:Cognition Health
Patient Coordinator - London
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About the Company
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world and deliver award-winning medico-legal services. The Company is highly innovative, currently operating from four locations and has ambitious plans to expand geographically. We value people who are dedicated, hardworking, and looking to contribute to the continued growth of the business.
The Role
The role is to support the smooth and efficient running of our private services, ensuring patients receive a high-end customer experience. As part of a team, this role ensures patients are welcomed and looked after and that all administrative duties are performed in a professional, timely, and accurate way. You will be expected to:
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- Booking in patients for London-based site and any other sites with private practice, discussing services and products with patients and consultants
- Answering all correspondence that comes in, via email, post, and telephone calls in a timely fashion
- Liaison with consultants and clinicians to develop service culture and clinician satisfaction
- Liaison with patients to develop service culture and patient satisfaction
- Managing clinic diaries and ensuring that appointments run to time, liaising with consultants, patients, and support team
- Manage systems and data enquiries, supporting expedient resolution
- Implementing process changes, and support roll-out to all services/sites
- Support data reporting processes
Full job description available upon request.
The Candidate
To be considered for our Patient Coordinator role, you will have the following skills and experience:
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Essential
- Experience of working in a healthcare setting
- Experience of working with private consultants and private patients
- Excellent presentation and communication skills
Desirable
- Awareness of neurological conditions, like dementia
- International experience/being bilingual
Package
- Salary: £32,000 - £35,000 dependent on experience
- Benefits:
- Continuous professional development
- 25-30 Days Annual Leave + Bank Holidays
- Private Health Insurance
- Life insurance
- Employee Assistance Program
- Pension Scheme
- Perkbox
- Free Mortgage Advisor Scheme
- Electric Vehicle Scheme
If you are interested in joining a team that sees each patient as an individual, delivering a holistic and high-quality experience, we'd like to hear from you.
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