Sales Generation, Conversion & Revenue Support

• Own inbound enquiries and actively convert them into booked consultations and treatments. The expectation is not simply to answer a query, but to progress the conversation towards a sale wherever clinically appropriate.
• Follow up leads promptly and consistently, using telephone, email and other agreed channels to maximise conversion.
• Proactively generate sales opportunities through lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activity.
• Identify appropriate cross-sell and repeat-treatment opportunities based on patient interest and approved clinic services, without compromising clinical suitability or patient care.
• Confidently handle common objections around timing, price and treatment choice, using strong product knowledge and a consultative sales approach.
• Maintain accurate CRM records, next actions and follow-up dates so that no viable enquiry is lost.
• Track lead sources, conversion rates, bookings and sales performance, and share useful feedback with the Marketing Team on lead quality and campaign effectiveness.
• Support offers, campaigns and patient-retention initiatives that contribute directly to clinic revenue growth.

Clinic Operations & Group Support

• Support the smooth day-to-day running of Healthium Clinics, including front-of-house administration and coordination with clinicians.
• Work collaboratively with colleagues across Healthium Clinics, Accellerate and RJALogix when group-wide customer, sales or administrative support is required.
• Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data-protection requirements.
• Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance.

What Success Looks Like

• Enquiries are answered quickly, professionally and with a clear next step.
• A strong proportion of qualified enquiries convert into consultations and treatments.
• Follow-ups are completed consistently and opportunities are not allowed to go cold.
• Patients receive a seamless, premium experience from first contact onwards.
• CRM and sales data are accurate enough to understand pipeline, conversion and performance.
• The clinic is organised, welcoming and commercially proactive.

Person Specification

• Previous experience in patient coordination, sales support, customer service, account management or a similar commercially focused role; experience in a clinic, healthcare, aesthetics, wellness or premium service environment would be advantageous.
• A naturally confident communicator who is comfortable speaking to prospective clients and asking for the booking or sale.
• Demonstrable ability to build rapport quickly, understand customer needs and convert enquiries into action.
• Highly organised, responsive and able to manage multiple patient journeys, follow-ups and priorities at the same time.
• Commercially minded, target aware and motivated by delivering excellent service alongside revenue growth.
• Strong written and verbal communication skills, with a polished and professional manner.
• Confident using CRM systems and Microsoft Office applications including Outlook, Word and Excel.
• Discreet and trustworthy when handling confidential patient and business information.
• Self-motivated, resilient and comfortable working in a fast-paced, growing business.
• Comfortable committing to a full-time, office-based role in Henley-on-Thames with some Saturday working required.

This role is central to both the patient experience and the commercial growth of Healthium Clinics. The successful candidate will combine outstanding service with the confidence and discipline to turn interest into bookings, bookings into treatments and patients into long-term advocates.