EyeC Opticians
Patient Experience Advisor
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More than customer service - you’ll shape the entire EyeC experience.
EyeC Opticians is an independent, optometrist-led practice with a clear ambition: to provide an exceptionally personal, thoughtful and hospitable optical experience.
We’re looking for a warm, confident and commercially minded Patient Experience Advisor who can make every patient feel genuinely seen, heard and looked after.
You’ll help manage the complete patient journey - from the first telephone call and welcome into the practice through to clinical pre-screening, choosing eyewear and providing attentive aftercare.
What you’ll be doing:
- Creating a warm, polished and memorable welcome for every patient
- Managing appointments, telephone calls, messages and patient enquiries
- Carrying out patient pre-screening and diagnostic measurements, including OCT scans, with full training provided
- Building genuine relationships and understanding each patient’s individual needs
- Helping patients choose eyewear suited to their appearance, lifestyle and budget
- Confidently explaining our products, services and eyewear options
- Supporting the team to achieve its service and commercial goals
- Following up with patients and keeping them informed throughout their journey
- Maintaining accurate patient records and completing general practice administration
- Ensuring the practice and eyewear displays remain beautifully presented and organised
- Supporting our optometrist and dispensing team throughout the patient journey
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Who we’re looking for:
You don’t necessarily need previous optical experience. We’re more interested in your attitude, standards and ability to connect with people.
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You may currently work in premium retail, hospitality, beauty, jewellery, healthcare or another customer-facing environment.
You’ll be someone who:
- Builds rapport naturally and enjoys getting to know people
- Takes genuine pride in delivering exceptional service
- Is commercially aware and comfortable recommending products
- Communicates confidently in person, over the telephone and in writing
- Notices the small details that can transform someone’s experience
- Is organised, reliable and takes ownership of their responsibilities
- Remains calm and professional in a busy environment
- Works well as part of a close-knit team
- Is eager to learn about eyewear, lenses and eye care
Previous experience in optics or eyewear would be welcomed, but full training can be provided to the right person.
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