Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Patient Experience and Engagement Manager
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We are seeking an experienced and motivated Patient Experience and Engagement Manager
We are seeking an experienced and motivated Patient Experience and Engagement Manager to lead the Trust's patient experience and engagement agenda, ensuring that the voices of patients, carers, families and local communities influence the delivery, improvement and transformation of services across the Trust.
This senior leadership role will provide strategic oversight of patient experience, engagement, volunteer services, and interpreting and translation services. The postholder will lead the development and delivery of programmes that capture, analyse and act upon patient feedback, including the NHS Friends and Family Test, National Patient Surveys and local engagement initiatives.
Working closely with clinical, operational and corporate teams, you will use patient insight to drive quality improvement, reduce inequalities, and support the delivery of outstanding patient-centred care. You will provide expert advice to senior leaders, develop effective partnerships with patients and communities, and ensure the Trust meets national standards and regulatory requirements relating to patient experience and engagement.
This is an exciting opportunity for a passionate and influential leader with strong analytical, engagement and improvement skills who is committed to making a measurable difference to the experiences and outcomes of patients and their families.
Role and Responsibilities
The Patient Experience and Engagement Manager will lead the Trust's patient experience and engagement agenda, ensuring the views of patients, carers and communities shape service design, delivery and improvement.
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The postholder will provide leadership for patient experience, engagement, volunteer services, and interpreting and translation services. They will oversee the collection, analysis and reporting of patient feedback, including the Friends and Family Test, National Patient Surveys, complaints themes and local engagement activity, using insights to drive service improvement.
Working with clinical, operational and corporate teams, the role will support services to respond to feedback, improve patient experience, reduce health inequalities and strengthen co-production. The postholder will build effective relationships with patients, community groups and key stakeholders to promote involvement across the Trust.
The role includes producing reports for senior leaders and committees, ensuring compliance with relevant standards, and leading projects that improve patient experience outcomes.
About Us
We are seeking an experienced, influential leader with excellent communication, analytical and stakeholder engagement skills and a commitment to outstanding patient-centred care.
DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
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As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
Benefits
We offer a range of benefits to support our people including:
- Extensive range of learning opportunities
- NHS Pension Scheme
- Generous holiday entitlement in line with Terms & Conditions
- Comprehensive health and wellbeing support
- NHS Car Lease schemes and a range of salary sacrifice scheme
- Discounts on restaurants, getaways, shopping and finance through external providers.
Contact Information
For further details / informal visits contact:
- Name: Kirsty Clarke
- Job title: Associate Chief Nurse
- Email address: kirsty.clarke4@nhs.net
- Telephone number: 07900576427
Caroline Marsden - Complaints Manager
- Email address: caroline.marsden2@nhs.net
- Telephone number: 01302 648065
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