The Doctor's Clinic
Patient Experience Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: St John's Wood, London
Salary: £24,785-28,785 per annum (depending on experience) + performance bonus
Job Type: Full-time
Company Description
At The Doctor's Clinic, we believe visiting your GP should feel calm, welcoming, and genuinely personal.
We're building a modern private medical practice that combines outstanding clinical care with exceptional service. Our patients choose us because they value time, continuity, expertise, and an experience that feels more like a luxury hotel than a traditional waiting room.
We're looking for an exceptional Patient Experience Coordinator to become the face of our clinic. This isn't a traditional receptionist role.
You'll be responsible for creating an outstanding patient experience from the moment someone contacts us, while also helping us grow through social media, patient engagement, and marketing initiatives.
If you thrive on delivering exceptional customer service, enjoy creating content, and take pride in making every detail perfect, we'd love to hear from you.
Role Description
You'll work directly with our doctors and leadership team to ensure every patient interaction reflects our premium standards.
No two days are the same.
One moment you'll be welcoming patients into our beautiful clinic, the next you'll be filming an Instagram Reel with one of our doctors or helping organize a patient education event.
You'll become one of the most important members of our team.
What You'll Do
Deliver an exceptional patient experience
- Welcome patients warmly and professionally
- Ensure every patient feels valued and cared for
- Prepare refreshments and maintain an immaculate reception area
- Coordinate smooth patient flow throughout the day
- Manage incoming telephone calls and enquiries
- Respond promptly to emails and online enquiries
- Book, amend, and optimize clinician appointments
- Process payments and issue invoices
- Support patients with membership enquiries and health screening packages
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Practice administration
- Coordinate clinician diaries
- Prepare consultation rooms
- Manage incoming correspondence
- Scan and upload documents
- Liaise with laboratories and external providers
- Monitor stock levels and order supplies
- Support compliance with CQC, GDPR, and clinic policies
- Assist with quality improvement projects where appropriate
Social media & marketing
This role includes dedicated time each week to support the growth of the practice.
Responsibilities include:
- Film and photograph clinicians for Instagram, Facebook, LinkedIn, and TikTok
- Capture high-quality behind-the-scenes content
- Schedule approved social media posts
- Help manage our content calendar
- Monitor comments and messages
- Encourage satisfied patients to leave Google reviews (in line with practice policy)
- Assist with email newsletters and patient communications
- Help organize patient events and educational evenings
- Maintain marketing materials throughout the clinic
- Work with external marketing agencies where required
- Bring fresh ideas to help grow the practice
About You
We're far more interested in attitude than healthcare experience.
You'll probably have experience in one of the following:
- Private healthcare
- Luxury hospitality
- Boutique fitness
- High-end retail
- Concierge services
- Aviation
- Customer service
- Patient coordination
You genuinely enjoy making people's day better.
You notice the small details that others miss.
You take ownership.
You enjoy solving problems.
You remain calm under pressure.
You communicate confidently with everyone—from anxious patients to senior clinicians.
Essential Skills
- Outstanding customer service
- Excellent verbal and written communication
- Professional appearance and manner
- Highly organized
- Strong attention to detail
- Excellent IT skills
- Comfortable using Microsoft Office and cloud-based software
- Ability to multitask in a busy environment
- Absolute discretion and confidentiality
- Right to work in the UK
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Previous private healthcare experience
- Medical reception or patient coordinator experience
- Social media content creation
- Meta Business Suite
- Basic photography or videography
- CRM or practice management systems
- Event coordination
Don't worry if you don't meet every criterion—we're interested in potential as well as experience.
What success looks like
After six months you will:
- Be the welcoming face of our clinic
- Deliver a consistently outstanding patient experience
- Keep our clinics running efficiently
- Help increase patient satisfaction and online reviews
- Support the growth of our social media presence
- Contribute ideas that improve how we work
- Be a trusted member of a close-knit, ambitious team
What we offer
- Competitive salary (£24,785-28,785 OTE)
- Performance-related bonus
- Pension
- 28 days annual leave (including bank holidays)
- Ongoing training and professional development
- Opportunity to shape a growing premium healthcare business
- Modern, beautiful clinic in St John's Wood
- Supportive leadership team
- A role where your ideas genuinely matter
- Career progression as the practice grows
Why join us?
We're an ambitious independent clinic with big plans.
We're investing in technology, our people, patient experience, and preventive healthcare to redefine what modern general practice can be.
If you're excited by the opportunity to help build something exceptional—not just work behind a reception desk—we'd love to hear from you.
To apply, please submit your CV together with a short cover letter explaining why you're interested in joining The Doctor's Clinic and what exceptional patient experience means to you.
We welcome applications from candidates of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location