HULL COMMUNITY AND VOLUNTARY SERVICES LTD.
Patient Experience Manager
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Salary: £30,000
Hours: 35 hours per week – full time
Location: The Strand, 75 Beverley Road, Hull.
Contract: Fixed term until Spring 2027
Are you passionate about giving people a voice and ensuring people receive the best health and social care? If so we have an exciting opportunity for you to join our Healthwatch East Riding team.
Healthwatch has a wide remit and has a number of legal powers to help ensure that patient and public voice is at the heart of how health and care services are designed and delivered.
In this role, you will collaborate closely with members of the public and key stakeholders to ensure that the experiences of those using health care services drive meaningful improvements.
As a Patient Experience Manager you will provide strategic and operational leadership to ensure the local Healthwatch service effectively acts as the independent consumer champion for health and social care services in their area. You will need to be able to converse with a wide range of stakeholders and have the ability to present projects, feedback and recommendations at a variety of meetings.
You will be responsible for the day-to-day operations of Healthwatch, managing staff and volunteers, and ensuring the organisation meets its contractual and statutory obligations.
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About Us
Hull CVS is a registered charity, established over 40 years ago to support local charities and causes. We are at the forefront of sector development, community empowerment and volunteering initiatives in Hull. Through our subsidiary, Meeting New Horizons, we extend our reach across the wider Yorkshire and Humber region, ensuring that our community projects positively impact more lives.
At our core, we aim to empower local communities by supporting wider Voluntary, Community & Social Enterprise (VCSE) organisations; by mobilising the power of volunteering; and by giving people a greater voice in the services they use. We believe in building community resilience and fostering a culture of support and collaboration.
When you join our team, you're not just an employee – you become part of a community where everyone is passionate about making a difference. We prioritise creating an environment where our staff not only care for our beneficiaries but also support each other.
We understand the importance of investing in our employees' growth and development. Our focus is not just on what you can currently do, but also on helping you reach your full potential. We encourage all interested individuals to apply and join us in our mission to create positive change in our communities.
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What we offer:
- 25 days holiday plus public holidays, with an additional 3 days to be taken over Christmas.
- 35 hour full time working hours – offering excellent work life balance.
- Tailored Training and Induction programme covering all areas of current work.
- Company Health plan after completion of probationary period.
- A fun and nurturing working environment.
For more information about the role, please view the job description and person specification.
For an informal chat about the role, please contact Helen Grimwood on 01482 595563 or email hgrimwood@hull-cvs.co.uk
To apply for the position, please send a CV and covering letter outlining how you meet the requirements of the role to Rachael Fischer, Head of HR & Operations at rfischer@hull-cvs.co.uk
PLEASE NOTE – applications without a cover letter will not be considered.
Closing Date: Sunday 23rd August 2026
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