University Hospitals of Derby and Burton NHS Foundation Trust
Patient Facilitator
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Patient Facilitator Role – Andrew Ward
The Patient Facilitator role on Andrew Ward is an exciting and meaningful opportunity within the healthcare sector. This position plays a key part in enhancing the experience of patients receiving hospital care, with a focus on providing therapeutic engagement, emotional support, and social interaction.
Closing Date: 3rd September 2026
Interview Date: 18th September 2026
Main Duties of the Patient Facilitator – Andrew Ward
🌟 Core Purpose
The Patient Facilitator supports the wellbeing, comfort, and experience of patients on Andrew Ward through meaningful interaction, therapeutic engagement, and compassionate communication.
Key Responsibilities
- Distraction Interaction — Provide patients with engaging activities such as conversation, art, games, sensory stimulation, and time in communal spaces to reduce boredom, anxiety, and isolation.
- Mealtime Support — Assist patients during meal times by offering encouragement, ensuring they have appropriate support, and helping them access drinks throughout the day to maintain hydration and comfort.
- Patient Voice & Advocacy — Ensure patients feel heard and valued during their hospital stay by listening to their concerns, preferences, and wishes, and communicating these to the wider multidisciplinary team.
- ‘This Is Me’ Documentation — Support patients in completing their personal “This Is Me” documentation to help staff understand their background, preferences, routines, and individual needs.
- Family Liaison — Communicate with families to understand and uphold patient wishes, ensuring relatives feel informed, involved, and reassured.
- Activity Planning — Create and deliver activity days that bring variety, stimulation, and enjoyment to patients, helping break up long periods spent within the bay area
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As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
For further details / informal visits contact:
Name: Katie Stanley
Job title: Senior Sister
Email address: Katie.stanley3@nhs.net
Telephone number: 01827263845
Please contact Senior Sister on Andrew Ward for further information you may require in relation to this role
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