Intermountain Health
Patient Financial Advocate Bilingual
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Job Description
About the Role
A Patient Financial Advocate (PFA) provides financial counseling to uninsured/underinsured patients, by determining eligibility for IMH patients and individuals in the communities we serve. Patient Financial Advocates assist patients by processing and submitting documentation and applications for various medical assistance programs, such as:
- State/Federal public benefits
- ACA insurance education
- Internal/external financial assistance/aide programs
A Patient Financial Advocate will provide general insurance education, price quotes to potential patients, and assist with payments and payment arrangements.
This position will be based out of the Emergency Room Department at St. Mary's Hospital. This role will be screening patients for Medicaid eligibility, while also educating patients on Federal Marketplace tax credits and other financial assistance options available to them. This role also expands to supporting inpatient and mother/baby room visits while supporting evening room visits with family members to obtain further information.
Schedule: Saturday - Wednesday 1:30pm - 10:00pm
Training: Monday - Friday 8:00am - 4:30pm for approx 6-8 weeks
Essential Functions
- Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote.
- Completes applications for Public Benefit programs, submitting with required documents.
- Process and determine requests for internal and external financial assistance programs.
- Financially clear patients for elective surgeries/services.
- Assists with co-pay assistance program application process.
- Provides general insurance education.
- Provides Affordable Care Act (ACA) insurance education and navigation.
- Point of service collections and establish payment plans.
- Completes and submits assistance applications to external Agencies, as appropriate, and follows through to determination.
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Skills
- Financial Counseling and Financial Aid
- Knowledge of public benefit programs
- Computer literacy
- Adaptability
- Working independently
- Communication
- Taking initiative
- Problem solving
- Understanding of applicable regulations
Required Qualifications
- High School Diploma or GED
- Certified Application Counselor (CAC) Certification (Montana) or Referral Partner Certification (Colorado) within Three (3) months of hire
- No Verbal or Written Consultation or Corrective action in the previous 12 months
- Proficiency in computer skills including Microsoft Office applications, internet and email
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Experience in healthcare revenue cycle, patient access or other customer service role.
Preferred Qualifications
- Experience applying for public benefit programs
- Experience in financial assistance
- Experience working in Epic
- Bilingual Spanish speaking
Location
St. Marys Regional Hospital
Work City: Grand Junction
Work State: Colorado
Scheduled Weekly Hours: 40
Compensation
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.41 - $28.14
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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Application and Employment
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
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