The Shrewsbury and Telford Hospital NHS Trust
Patient Flow Co-ordinator
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Job Overview
We invite you to join us at the Emergency Department at The Royal Shrewsbury, as a Patient Flow Coordinator on a 1 year fixed term contract.
The post holder will be a member of the Emergency Department Team working directly with the ED Nurse Coordinator supporting the management of all attendances, admissions and discharges for Emergency Department patients by facilitating an efficient, effective and timely management of patient’s diagnostics, decisions and utilisation of beds and resources
Main duties of the job
We are looking for candidates that thrive in a fast paced work environment providing a high quality service resulting in an improved patient experience working alongside a multidisciplinary team.
- To work directly with the ED coordinator to support the safe and effective flow of patients through the department in line with the 4-hour patient safety standard.
- To monitor performance in all areas in particular minors, within the Emergency Department, this will include chasing diagnostic results to support clinical decision making as appropriate.
- Escalation of unnecessary delays to the relevant departments to support patient flow.
- To support performance in relation to Care Quality Indicators in particular time to initial assessment, time to treatment and total time in the department with appropriate escalation to
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Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
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We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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