Royal United Hospitals Bath NHS Foundation Trust
Patient Follow-Up Coordinator
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Job Overview
This post is only open to internal applicants.
Role Summary
The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.
Key Responsibilities
- Manage patient activity across remote monitoring systems
- Ensure accurate data entry
- Monitor pathway compliance
- Undertake quality assurance checks
- Identify and escalate data gaps
- Track patients throughout their follow-up journey
- Work closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services, and other multidisciplinary colleagues
- Support the delivery of safe, effective, and patient-centred follow-up care for people living with and beyond cancer
- Provide comprehensive administrative and project support to the Cancer Support Team, including coordinating meetings, maintaining records, supporting service improvement initiatives, and acting as a key point of contact for patients and healthcare professionals involved in remote monitoring pathways
Skills and Experience Required
- Strong organisational skills
- Attention to detail
- Ability to work independently to manage competing priorities while maintaining high standards of data quality and patient confidentiality
Working for Our Organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust, and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people.
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We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience, and outcomes, improving the experience of our colleagues, and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities, and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description and Main Responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Essential Criteria
- Admin and Clerical experience
- 2 years NHS experience
- Excellent customer care skills to communicate with patients and relatives, in person, and by telephone managing barriers of communication
- Ability to work as part of a team in a multidisciplinary environment
- Ability to communicate effectively with all multi-disciplinary professionals across all departments, and with GP practices and other Trusts
- Ability to act on own initiative within parameters set by service
- Ability to prioritise, organise own workload, and to work to set deadlines
- NVQ Level 3 or equivalent in Business/Admin
- Flexible, open-minded, and proactive with identifying and making improvements
- Strong focus on providing a high-quality and personable customer experience
- Works effectively both autonomously under own initiative, and as part of a team
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Desirable Criteria
- Previous experience of working in a healthcare environment
- Previous experience of using hospital-based systems
- Previous experience of using specific systems relating to cancer care
- Competent in using Microsoft Office, Excel, PowerPoint, and Word
Additional Criteria
- Committed towards, and understanding of, the principles of equality, diversity, and inclusion
- Genuine desire to work in an administrative environment
- Genuine interest in improving cancer care and support for patients
Applicant Requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to Download
Further Details / Informal Visits Contact
- Name: Anett Hallai
- Job Title: Cancer Support Worker Team Lead
- Email Address: anett.hallai@nhs.net
- Telephone Number: 01722336262
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