Great Western Hospitals NHS Foundation Trust
Patient Follow-Up Coordinator
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Job Summary
Be responsible for gathering and inputting information into the Trusts Remote Monitoring System
- Run quality checks and identify gaps in patient records for those on remote monitoring and escalate
- Tracking patients on the remote monitoring service
- To provide comprehensive administrative support for the Cancer Support Team
- To provide telephone support to the Cancer Support Workers and their patient caseload
- Manages own workload, required to act independently deciding when it is necessary to refer to their manager
- Liaise with staff, multi-agency/external agency representatives, patient/carer groups, in receiving or delivering information, meeting invitations, meeting minutes
- Processes a variety of data and administration sources including excel databases, other Trust IT systems, Managed Learning Environment, Microsoft Teams, receiving, disseminating and storing a variety of communications in varying formats
Main duties of the job
Please see attached Job description and person specification for full details of roles and responsibilities.
About Us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
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We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Job Description
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Experience Essential
- Admin and Clerical experience
Desirable
- Previous experience of working in a healthcare environment
Knowledge Essential
- Excellent customer care skills to communicate with patients and relatives, in person, and by telephone managing barriers of communication
- Ability to work as part of a team in a multidisciplinary environment
- Ability to communicate effectively with all multi-disciplinary professionals across all departments, and with GP practices and other Trusts
- Ability to act on own initiative within parameters set by service
- Ability to prioritise, organise own workload and to work to set deadlines
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Desirable
- NVQ Level 3 or equivalent in Business/Admin
- GCSE (or equivalent) English and Maths grades A-C
Qualifications Essential
- NVQ Level 3 or equivalent in Business/Admin
- GCSE (or equivalent) English and Maths grades A-C
Desirable
- Competent in using Microsoft Office, Excel, Powerpoint and Word
- A levels or equivalent level of competence
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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