Dorset County Hospital NHS Foundation Trust
Patient Key Worker
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An exciting opportunity has arisen to join the Discharge Team as a Patient Key Worker.
Role Overview
Patient Key Workers (PKWs) assists to facilitate a patients discharge pathway from admission, assisting the ward staff, discharge team and wider MDT in facilitating a safe and timely transfer out of hospital.
Patient Key Workers rotate around all wards of the hospital to gain experience of each ward and their speciality.
Key Responsibilities
- Communicate effectively with patients, relatives, ward staff and other external agencies.
- Ensure early conversations are initiated with the patient, /carer to ensure the following:
- Patient and/or carer is aware of the expected date of discharge and is kept informed when this changes.
- Identifying and escalating any barriers to the patient returning home/ care home on the expected date of discharge.
- Communicate effectively at all times within the team, other health care professionals and with the patient family, carers/visitors.
- Support with the patients and families expectations about discharge destinations within the capability of partner agencies.
- Seek advice from complex discharge team at earliest opportunity if a complex need is identified.
- Ability to prioritise workload daily and adapt as needed.
- Any other requirements deemed appropriate by complex discharge team as commensurate to grade.
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Mission
To ensure quality care and support service which enables patients to be supported throughout their care pathway whilst promoting independence and protecting choice, dignity, privacy, and safety.
To work in support of qualified staff and allied health care professionals in the assessment, planning, implementing and evaluation of the discharge pathways in conjunction with the complex discharge team.
To assist the wider MDT in facilitating a safe and timely transfer out of the hospital environment for all ward patients.
About Us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
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Application Guidance
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Contact Information
For further details / informal visits contact:
- Name: Victoria Sayers
- Job title: Discharge Lead
- Email address: Victoria.sayers5@nhs.net
- Telephone number: 01305 253137
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