Jack & Jill
Patient Liaison at NAYA Health
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Job Title
Patient Liaison
Salary
Not Disclosed
Company Description
NAYA Health is a CQC-regulated London precision neuromodulation clinic treating depression, anxiety, and cognitive performance using rTMS therapy and its proprietary NayaScore platform. Doctor-led and based in Bedford Square, the clinic is currently expanding its international footprint through franchise partners and serves high-net-worth individuals, professional athletes, and clinical patients.
Job Description
As the first dedicated Patient Liaison at NAYA Health, you will bridge the gap between clinical excellence and commercial growth. You’ll manage high-stakes enquiries from two distinct audiences—distressed patients seeking recovery and elite performers chasing optimization. By providing peer-level credibility and deep empathy, you will scale our intake process while maintaining strict regulatory boundaries.
Location
London, UK
Why this role is remarkable
- Join as the first commercial hire to build the patient intake process for a rapidly growing, doctor-led precision neuromodulation clinic.
- Experience a unique "two audiences" challenge, switching between empathetic mental health support for clinical patients and data-driven performance conversations for elite athletes and CEOs.
- Work at the forefront of brain health technology, utilizing proprietary assessments and rTMS therapy within a CQC-regulated environment poised for international expansion.
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What You Will Do
- Respond to inbound enquiries via web, WhatsApp, and phone within one hour, identifying caller needs and adjusting your register for clinical or performance audiences.
- Conduct structured initial consultations to explain rTMS and NayaScore benefits, answer technical questions from approved scripts, and book provisional appointments for medical review.
- Manage the end-to-end patient journey, including complex payment discussions, discretion for public figures, and rigorous CRM follow-ups to ensure high conversion rates.
The ideal candidate
- 3+ years of consultative sales experience in high-value clinical or wellbeing services such as private healthcare, longevity clinics, or executive health.
- Exceptional executive presence with the ability to maintain peer-level credibility when speaking with FTSE chief executives and professional athletes without shrinking or performing.
- Proven ability to learn complex clinical subjects accurately, ensuring all patient interactions remain within CQC boundaries and ASA/CAP compliance guidelines for performance claims.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
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