Internal Applicants Only

Are you looking for a new and exciting challenge? We have a fantastic opportunity for a passionate patient liaison lead to join our friendly team in Trauma and Orthopaedics. To be a successful patient liaison lead you will be compassionate and professional with excellent interpersonal and communication skills. You will be responsible for maintaining positive relationships with patients and their families and a link to health care professionals to ensure safe and effective care for our patients.

This post will be a job share

The Post Holder Will

• Work cohesively within the MDT to establish treatment plans and any future care needs of all elderly frail trauma patients.
• Provide a point of contact to promote consistent and timely communication between the clinical care teams, patients and their families.
• Work collaboratively with patients, families and the multidisciplinary team to allow early supported discharge and contribute to complex discharge planning.
• Directly contribute to health promotion initiatives within the context of the frail elderly patient cohort – such as falls prevention, bone health and nutrition. Signposting patients and families to relevant resources.
• Meet with patients to discuss the quality of their care and collect information to support departmental / organisational quality audits.
• Recognise and address any anxieties and deescalate any concerns/complaints whilst seeking support from appropriate professionals where appropriate.
• Create a positive experience by helping patients and their families feel comfortable and informed about their care.