Royal National Orthopaedic Hospital (RNOH) NHS Trust
Patient Pathway Administrator
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Role Overview
The post holder will be responsible for providing a comprehensive and patient-oriented reception and booking service for the imaging/centralised booking office.
Key Responsibilities
- This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
- For those who will have a reception function, this will require a high level of face-to-face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient-related decisions as necessary.
- The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
Duties
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- Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly onto relevant Trust information systems.
- Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
- Provide an efficient and friendly telephone service to patients, and other callers both internal and external to Trust.
- Where required, contact patients directly to offer, reschedule, cancel appointments, or confirm attendance.
About RNOH
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world-leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world-leading research, and offering a strong foundation of education, training, and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: RNOH
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Contact Information
For further details / informal visits contact:
- Name: Nesha Patel
- Job title: Elective Access Manager
- Email address: nesha.patel@nhs.net
- Telephone number: 02039470221
Working Hours
My working hours are 7am to 3pm.
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