Patient Pathway Administrator

Role Overview

The post holder will be expected to provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support, and other administrative duties as required and as directed by the Team leader/ASM on a day-to-day basis according to service.

Key Responsibilities

• Patient Administration: Underpins the patient journey and supports clinical teams in delivering high-quality patient care, making a real difference to the patient experience.
• Administrative Support: Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
• Service Delivery: Assist in the provision of a professional, comprehensive, and efficient administrative service to all patients and members of the department.
• Customer Care: Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Communication: Answer all telephone calls in a timely manner and action as appropriate.
• Confidentiality: Maintain patient confidentiality at all times.
• Flexibility: Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 18:00.
• Query Resolution: Support the Team Leader, Assistant Service Manager, and Service Manager in the investigation and resolution of patient queries and complaints received direct to the service or via PALS / Complaints Department.
• Interpreter Coordination: Book interpreters for patients prior to appointments and admissions as and when required.
• Documentation: Liaise with Clinical coders to ensure patient notes are available so that all patient episodes are coded accurately and promptly.
• Service Development: Support and contribute to ongoing and future service development projects supporting continuous improvement of the services we provide.
• Additional Duties: Any other duties at the request of the Team Leader / Assistant Service Manager / Service Manager, which may be needed to fulfill the objectives of the post, which are appropriate to the grade.