Royal National Orthopaedic Hospital (RNOH) NHS Trust
Patient Pathway Lead
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The Role of the Patient Pathway Lead
The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivering a positive experience and excellent customer service.
The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow-up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for troubleshooting non-routine matters or resolving initial complaints.
The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
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About Us
At The Royal National Orthopaedic Hospital (RNOH), We Are Committed To Achieving The Best Staff Experience In The NHS. In The 2023 NHS Staff Survey, We Proudly
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
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Staff Benefits
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.
Contact Information
For further details / informal visits contact:
- Name: Nesha Patel
- Job title: Service Manager
- Email address: nesha.patel@nhs.net
- Telephone number: 02039470221
Working Hours
- Monday: 7.30-4pm
- Tuesday: 7.30-3.30pm
- Wednesday: 7.30-4pm
- Thursday: 7.30-3.30pm
- Friday: 7.30-1.30pm
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