Royal United Hospitals Bath NHS Foundation Trust
Patient Pathway Manager
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Job Overview
We are looking for a highly organised and motivated individual to join our Haematology and Oncology team as a Patient Pathway Manager. You will play a key role in ensuring a smooth, efficient service and a high-quality patient experience from referral through to treatment and follow-up care.
Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.
In This Role, You Will
- Oversee all stages of the patient pathway, ensuring timely progression
- Act as a central contact point for colleagues, GPs, patients and the public
- Lead and coordinate the administrative services supporting patient activity
- Monitor pathways in line with Government Access Targets and the Trust’s Patient Access Policy, supporting RTT delivery
- Organise and support the administrative team, ensuring high standards are maintained
This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.
Main Duties And Responsibilities
To assist the Support Manager and Senior Specialty Manager for the Family and Specialist Services Division in the management of the administrative staff by:
- Organising and ensuring the smooth running of the functions of the administrative team within the department
- Ensuring an appropriate level of pathway co-ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave etc.
- Carrying out the day to day supervision of the administrative team across the specialty.
- Undertaking staff appraisal to identify development and training needs.
- Developing computerised and manual systems for managing information and paperwork within the office.
- Taking part in recruitment, selection and induction of administrative staff
- Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.
- Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
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We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Pathway Management
- Acting as the administrative lead for RTT and ensuring pathways meet Government Access Targets and the Trust’s Patient Access Policy
- Monitoring and validating patient pathways using systems such as Millennium, ARIA and PPM
- Tracking and preventing potential breaches, working closely with waiting list and directorate staff
- Supporting administrative colleagues with RTT queries and training
- Reviewing documentation to confirm RTT clock start/stop dates
- Ensuring high-quality data by validating appointments, treatment dates and TBS lists
- Providing regular RTT performance updates to the Support Manager and wider team
Management & Service Support
- Acting as the department’s expert in administrative processes and digital systems
- Providing training, troubleshooting support and guidance to staff
- Identifying opportunities to improve efficiency and system performance
- Liaising with teams to support clinic utilisation and accurate templates
- Escalating capacity issues and contributing to performance delivery
- Coordinating consultant rotas and supporting day-to-day operational needs
- Suggesting improvements to enhance patient-centred service delivery
Medical Administrative Support
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- Delivering a comprehensive administrative service including patient correspondence, formatting letters and managing documentation
- Preparing papers for meetings and taking minutes when needed
- Working closely with nurses, doctors and booking teams to support smooth patient care
- Managing calls, prioritising enquiries and arranging appointments
- Supporting consultant diaries, meetings and rotas
- Handling incoming correspondence and maintaining filing systems
- Supporting cancer fast-track pathways where applicable
- Providing cover across the directorate and maintaining flexibility to meet service needs
Service Planning & Improvement
- Contributing to service redesign projects with a focus on patient-centred improvement
- Supporting the triumvirate with project work and implementation of the Improving Together methodology
- Assisting with gathering patient and staff experience data
- Supporting investigations, complaints and incident responses in line with Trust processes
Person specification
Education
Essential criteria
- A Levels/Further education.
Desirable criteria
- Understanding of RTT and key targets.
- Cerner Millennium.
Experience
Essential criteria
- Previous line management experience
Desirable criteria
- Prioritise management tasks
- NHS Experience or equivalent
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Priya Shah
- Job title: Support Manager
- Email address: priya.shah32@nhs.net
- Telephone number: 01228 821793
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