Job Overview

The Manager, Patient Recruitment is strategically focused on delivering effective, customized patient recruitment and retention solutions for Fortrea clients. Working directly with project teams, the Manager is an integral team member on the study. The Manager is seen as the Subject Matter Expert in patient recruitment, retention, and compliance for the lifecycle of an assigned study portfolio of clinical studies. Managers lead and take responsibility for proactively managing the patient recruitment, retention, and compliance delivery, day-to-day activities relating to recruitment and retention, and provide oversight of vendor services as well as Fortrea services to support recruitment and retention and ensure study goals are met.

Summary Of Responsibilities

Study Recruitment/Retention Strategy and Proposals

• Collaborate and own the recruitment, retention, and compliance strategy development for new study opportunities, including contribution to proposal and bid defense documents. The strategies and services should be focused upon driving support to patients, caregivers, and/or family members to maximize recruitment and maintain compliance.
• Review, identify, and refine or improve and own actions for any recruitment processes or methodologies in line with innovation in this arena. As agreed with Director, Patient Recruitment.
• Support the Strategy Director and Project Lead to identify solutions for integration into recruitment/retention strategies (including those of third-party recruitment/retention vendors).
• Input into budgets relating to recruitment and retention support for a project.
• If services are identified from approved recruitment/retention vendors, manage the request for proposal process for services to be integrated into Fortrea strategies. Review vendor proposals and costs and work with vendors to revise accordingly.
• Proactively escalate study concerns around recruitment targets, ongoing tactical delivery, and vendor performance using the appropriate escalation routes available.
• Communicate the recruitment/retention strategy to the project team as part of the internal kick-off post-award to ensure project support through the patient recruitment team is aligned with expectations of the project team and clearly understood.

Study Delivery

• Lead the overall strategy tactical deployment and serve as the key recruitment/retention point of contact for assigned trials, including vendor issue escalation to project lead.
• Attend and present as needed at recruitment/retention training sessions for the project team.
• Create study-specific Recruitment and Retention plan incorporating vendor services and costs, trigger points, contingency plans, and metrics. Create the site-specific Recruitment Plan template and review site-specific plans.
• Review recruitment/retention vendor contracts and change orders and budget reviews to ensure scope, pricing, and metrics are included. Manage negotiations with these vendors.
• Approve vendor invoices and work closely with the Vendor Management group to ensure they are processing vendor-related documentation including, but not limited to task orders, change orders, purchase orders, and invoice management.
• Oversee the implementation of patient recruitment and retention plan tools and services, including Fortrea and vendor offerings.
• Track scope and budget for recruitment/retention tasks (Fortrea staff and Vendors) and provide reports to Project Managers for recruitment and retention to timelines, including triggers and proposed contingency implementation if necessary.
• Ensure appropriate contingency plans are in place and provide proactive risk and mitigation plans ensuring appropriate implementation to keep study patient recruitment and retention on track.
• Provide input into recruitment modeling forecasting and report review working closely with clinical informatics.
• Oversee recruitment/retention vendor service delivery, including regular review meetings, metrics reporting, on-time/on-budget/to quality, and issue escalation.
• Serve as liaison between recruitment/retention vendor, project team, sponsor, and third-party vendor.
• Ensure appropriate issue escalation to stakeholders and corrective action plans approved by Fortrea and/or Clients as needed.
• Support the Patient Centricity goals of the organization.