Beebe Healthcare
PATIENT RELATIONS - PATIENT RELATIONS REPRESENTATIVE
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Why Beebe?
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview
Responsible for supporting patient rights and advocacy; coordinates the patient complaint/grievance process.
Responsibilities
- Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant.
- Responsible for the constant advocacy of the Patients Rights and Responsibilities. Is the resource for patients and staff regarding such rights.
- Supports the patient satisfaction survey process to include follow-up with patients upon request.
- Actively represents the patient and serves as their liaison with the healthcare team.
- Attends bi-weekly clinical rounds with active participation.
- Proactively visits patients to ensure their needs and level satisfaction are being met.
- Assists patients with the completion of Advance Directives; provides staff and community education on advance directives.
- Provides coverage in the absence of the Director.
- Other duties as assigned.
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Qualifications
- Minimum of 5 years of hospital experience.
- Previous patient relations experience preferred.
- Advanced communication, customer service, interpersonal and problem-solving skills a must.
- Proficient in Microsoft programs to include Word and Excel.
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Competencies Skills
- Essential:
- Clear Communication Skills Both Written and Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills to Provides Customer Service to Patients, Team Members and Visitors
- Experience In Grant Writing
Credentials
Education
- Entry: USD $53,268.80/Yr.
- Max: USD $82,576.00/Yr.
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