Dudley Group NHS Foundation Trust
Patient Safety Officer
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Role Overview
The post holder will have a key role in maintaining an effective service to support clinical and corporate services in the effective and timely notification, management, investigation, and response to all Patient Safety Incident’s.
Key Responsibilities
- Work closely with staff and managers across Trust services to ensure all pertinent details about each incident are accurately recorded in the Trust’s incident management system (Datix).
- Work with investigation leads to provide facilitated support and ensure the timely provision of all incident investigation updates, investigation reports, action plans, and quality assurance documents.
- Support the Patient Safety Team in the daily management of the incident reporting process and associated work streams across the Trust.
- Act as the day-to-day point of contact for staff regarding the reporting for all incidents, dealing with queries and providing advice and support as required.
- Carry out a daily review of all incidents reported on Datix to challenge the completeness of information, accuracy or severity, and to ensure the appropriate action and level of response has been initiated.
- Effectively deal with all written and verbal enquiries responsively, deciding upon and initiating appropriate follow up action required promptly.
- Escalate any identified potential PSII’s to the Patient Safety Manager and Deputy Patient Safety Manager.
- Identify incidents requiring discussion at the Incident Decision & Learning Group for potential PSIRF response.
- Ensure the Datix system is continually updated to provide a ‘live’ record of progress and accurate reporting.
- Identify non-compliant areas for escalation to managers and leads, where incident responses have not been completed within set timescale or there are outstanding actions after the due completion date.
- Contribute to the effective integration of patient safety/clinical risk with other quality governance and accountability programmes and functions.
- Support the process for reporting to Learning from Patient Safety Events (LFPSE).
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About Dudley Group
At the Dudley Group, our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
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As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust
Contact Information
For further details / informal visits contact:
- Name: Emily O'Connor
- Job title: Deputy Patient Safety Manager
- Email address: emily.oconnor3@nhs.net
- Telephone number: 01384 456111
For further information regarding the advertised post, please contact Emily O'Connor, Deputy Patient Safety Manager on 01384 456111 Ext. 1004, Monday - Friday between 9 - 5pm.
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