Patient Safety and Quality Improvement Administrator

The Patient Safety and Quality Improvement Administrator provides high-quality administrative and programme support to the Patient Safety and Quality Improvement (QI) teams. The role provides essential support to patient safety processes, quality improvement programmes, and key governance activities across the Trust.

Duties include:

• Coordinating meetings
• Preparing reports
• Managing incident-related data
• Supporting improvement projects
• Ensuring high standards of accuracy, professionalism, and confidentiality

The post involves working closely with clinical and non-clinical teams, helping to drive safer systems, better experiences, and continuous improvement for patients and staff. Strong communication skills, excellent attention to detail, and the ability to manage competing priorities are essential.

Responsibilities

• Provide comprehensive administrative support to the Patient Safety Manager, QI Manager, and wider Patient Safety and Quality Improvement (PSQI) team.
• Coordinate complex governance meetings (e.g. Safety Incident Review Forum, Patient Experience & Safety Forum, Room for Improvement Scheme) and Task & Finish groups, including agendas, high-quality minutes, and action tracking.
• Work closely with Chairs and lead Directors of these meetings to bring relevant information to their attention.
• Support reporting requirements by preparing accurate reports, presentations, correspondence, and programme updates.
• Maintain accurate filing systems (electronic and paper) and ensure intranet content, policies, and reports are up to date.
• Support service improvement projects by collating data, conducting audits, and creating and updating Standard Operating Procedures.
• Support patient safety incident investigations, including data accuracy, national uploads, and liaison with divisions and senior leaders.
• Manage external incident reporting (EPINS) in line with Patient Safety Incident Response Framework principles and track progress appropriately.
• Maintain Datix records to a high standard and support data extraction for divisional and governance reports.
• Contribute to the development and distribution of patient safety alerts.