Patient Safety Support Officer - 37.5 - 12 months

The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.

Role

The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:

• Facilitating the incident reporting and management process
• Supporting the delivery of serious incident investigation process
• Supporting the wider work of the patient safety team

Main duties of the job

To Communicate with a range of contact’s e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.

To Provide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include

• Typing documents – letters, meeting notes, reports
• Processing correspondence, messages and emails – including emails from external organisations – ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention
• Data inputting
• Developing and maintaining effective and efficient office systems including electronic filing
• Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes
• Data quality checking
• Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate
• Support with training needs for all staff users
• Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system
• Highlighting potential serious incidents with the Patient Safety Team as required
• System maintenance as required