Tonic Surgery UK
Patient Sales Consultant
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Location: Ashby-de-la-Zouch (Office Based)
Salary: Basic Salary + Commission
Hours: Full Time
Join a Fast-Growing Healthcare Business Where Every Enquiry Matters
Tonic Weight Loss Surgery & Cosmetic Surgery is looking for an ambitious, driven and experienced Sales Consultant to join our growing team.
This is not a cold-calling role. You will be speaking with warm enquiries from patients who have already expressed an interest in our services. Your role will be to build rapport, understand their goals, guide them through their options and ultimately help them take the next step in their journey. We are looking for someone who genuinely enjoys sales, thrives on targets, and understands how to turn enquiries into appointments and appointments into bookings.
What You'll Be Doing
- Handling inbound enquiries via telephone, email, WhatsApp and CRM systems.
- Conducting detailed discussions with prospective patients.
- Building trust and rapport with customers from the first interaction.
- Following up leads professionally and consistently.
- Overcoming objections and helping patients make informed decisions.
- Managing your own pipeline and ensuring no enquiry is left behind.
- Working closely with our clinical and administrative teams.
- Achieving and exceeding monthly sales targets and KPIs.
- Maintaining accurate records within our CRM system.
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What We're Looking For
Essential
- Minimum 2 years' sales or telesales experience.
- Proven track record of achieving sales targets.
- Excellent telephone manner and communication skills.
- Strong objection-handling and closing abilities.
- Ability to build relationships quickly and confidently.
- Highly organised with excellent attention to detail.
- Self-motivated and driven by results.
- Comfortable working in a fast-paced environment.
Desirable
- Experience within healthcare, medical, cosmetic, finance or high-value sales.
- Experience using CRM systems.
- Experience managing long sales cycles and follow-up activity.
- Previous experience in consultative sales.
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What Success Looks Like
The successful candidate will:
- Consistently convert enquiries into consultations.
- Maximise consultation-to-booking conversion rates.
- Deliver an exceptional patient experience.
- Take ownership of their performance and results.
- Contribute ideas and improvements to help the sales team grow.
What We Offer
- Basic salary.
- Uncapped commission structure.
- Ongoing training and development where needed.
- Supportive and ambitious team culture.
- The opportunity to genuinely change people's lives.
A Final Note
We are not looking for someone who simply answers the phone. We are looking for someone who is passionate about sales, loves speaking with people, enjoys the challenge of converting enquiries into customers, and takes pride in delivering outstanding service every single day. If you are target-driven, resilient, confident on the telephone and ready for your next challenge, we'd love to hear from you.
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