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Patient Service Advisor
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About The Role
The Patient Service Advisor based in Worsley will serve as the primary contact for patients, carers, clinicians, and healthcare professionals within a busy Homecare team. This full-time role, offering £32,468 per annum, involves handling customer enquiries, processing orders, and resolving issues related to specialist healthcare equipment. Candidates must possess a minimum of three years' experience and strong customer service skills. Working Monday to Friday from 8am to 4pm, the position requires providing support to diverse stakeholders, managing queries efficiently, and ensuring accurate order processing. This role is suited to individuals passionate about delivering exceptional service and making a tangible difference to people's lives.
Patient Service Advisor 📍 Worsley, Manchester
💰 Salary: £32,468 per annum
🕒 Monday to Friday 8am to 4pm | (3 years min Experiance required)
Are you passionate about delivering exceptional customer service and making a real difference to people's lives?
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We are recruiting for a Patient Service Advisor to join a busy and supportive Homecare team based in Worsley. This is an excellent opportunity for someone with strong customer service experience who enjoys helping others and thrives in a fast-paced environment.
The Role
As a Patient Service Advisor, you will be the first point of contact for patients, carers, clinicians and healthcare professionals. You will handle customer enquiries, process orders, resolve issues and provide support relating to specialist healthcare equipment.
Working in a busy contact centre environment, you will deliver a professional, empathetic and efficient service while maintaining high standards of accuracy and customer care.
Key Responsibilities
- Managing customer enquiries from patients, carers and healthcare professionals.
- Processing telephone and digital orders accurately and efficiently.
- Handling equipment-related queries and emergency support calls.
- Liaising with NHS personnel including GPs, Respiratory Nurses and other healthcare professionals.
- Providing clear and professional communication at all times.
- Maintaining accurate records across multiple systems.
- Working to service level agreements and performance targets.
- Delivering a high standard of customer care whilst handling sensitive situations.
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Skills & Experience
- Previous experience within a customer service, contact centre or administration role.
- Excellent communication and interpersonal skills.
- Strong IT skills, including Microsoft Office.
- High attention to detail and accuracy.
- Ability to work under pressure and manage multiple priorities.
- Empathetic, professional and customer-focused approach.
- Experience using SAP, Salesforce or similar systems would be advantageous.
Benefits
- £32,468 annual salary.
- Monday to Friday working pattern.
- Full training provided.
- Career progression opportunities.
- Supportive team environment.
- Opportunity to make a real difference to patients' lives every day.
Interested? Apply today to find out more.
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