Drexel University
Patient Service Representative
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Job no: 505321
Work type: Full-Time
Location: The Eye Institute - Oak Lane
Categories: Drexel University, Pennsylvania College of Optometry
Job Summary
Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries
Essential Functions
- Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
- Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
- Answers telephone and provide information regarding fee services, appointments, insurance information and payment concerns.
- Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
- Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites.
- Provides relief coverage, as needed.
- Other duties as assigned.
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Required Qualifications
- Minimum of HS Diploma or GED.
- Minimum of experience in a clerical position or equivalent formal training.
- Experience with medical insurance and medical terminology.
- Experience in a clerical position or equivalent formal training.
- Excellent customer service skills.
- Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
- Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
- Excellent verbal and written communication skills.
- Available to work evenings.
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Physical Demands
Typically sitting at a desk/table
Location
The Eye Institute - Oak Lane
Additional Information
This is a Full-Time Union position classified as Non-Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Jun 23 2026 Eastern Daylight Time
Applications close: Aug 31 2026 Eastern Daylight Time
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