Nuffield Health
Patient Services Administrator (Bank)
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Patient Services Administrator (Bank)
Hereford Hospital | Administration | Ad hoc | Part time
Salary £12.84 per hour
At Nuffield Health, the UK's largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Patient Services Administrator in our Hereford Hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables while exceeding customer expectations. Preferably, you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer-facing environment, to help us build a healthier nation.
About the Role
As a Patient Services Administrator, you will:
- Provide a friendly and efficient reception service, which involves customer contact both face-to-face and on the telephone, and provides advice within the remit of the role.
- Operate a complex switchboard in accordance with agreed procedures.
- Handle queries within the remit of your own role, escalating more complex/serious issues to senior staff where required.
- Admit patients to the department and make straightforward appointment bookings and amendments.
- Take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily.
- Provide friendly and efficient customer service.
- Ensure complex administration and support meets the required standards and timescales.
- Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
- Prepare standard and ad-hoc reports as required and required by the department.
- Handle appointments bookings and changes.
- Coordinate availability of rooms and consultants.
- Create, alter, or cancel clinics/theatre availability as required to support business needs.
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Benefits
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Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme, and discounted gym membership at £35.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today.
Application
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
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