East and North Hertfordshire Teaching NHS Trust
Patient Services Administrator-Ophthalmology
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Patient Services Administrator
We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
About the Role
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.
Key Responsibilities
- Confidently dealing with members of the public in both face-to-face and telephone situations.
- Embracing our core values: Include, Respect, and Improve.
- Providing clerical support and technical assistance as a member of the administrative team.
- Inviting patients in chronological order for clinic sessions according to clinicians’ booking rules.
- Ensuring that patients are offered a choice of date and time of appointments which is convenient for them.
- Receiving and responding to telephone calls and queries from service users.
- Supporting the management of clinic schedules and ensuring that clinic administration is well organized to support the efficient operation of all outpatient clinics.
- Providing clerical support to clinicians.
- Communicating with a range of people on a range of matters.
- Confirming the validity and accuracy of patient demographics and updating appropriate systems.
- Monitoring IT systems for potential duplicate entries or related referrals and taking remedial action as necessary.
- Using the PAS system, Choose and Book software to receive and manage referrals, support choice offers, and book appointments.
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About Us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
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We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact Information
For further details or informal visits contact:
- Name: Amy Valchera
- Job title: Ophthalmology Service Coordinator
- Email address: amy.valchera@nhs.net
- Telephone number: 01438288253
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