Office Collective
Patient Services Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Patient Services Administrator
Oxted | Full-time | 40 hours per week | rotated shift pattern Mon-Sun
Are you a warm, engaging people-person who loves helping others and making sure they receive an exceptional service?
We are recruiting for a fast-growing private healthcare business in Oxted that is looking for several brilliant Patient Services Administrators to join its expanding team.
This isn't a role where you'll spend your day simply processing paperwork. You'll be speaking directly with patients, answering questions, coordinating appointments and making sure people feel supported, reassured and looked after throughout their journey.
For many patients, you'll be one of the first people they speak to, so we're looking for people who are naturally warm, empathetic and engaging, while also being organised and able to get things done.
A background in healthcare would certainly be an advantage, but it isn't essential. We'd equally love to hear from people who have built their careers in customer service, hospitality, professional services, coordination or other client-facing environments and can bring those skills into healthcare.
The Role
You'll be part of a busy Patient Services team, supporting patients across the organisation's growing private healthcare services.
Your responsibilities will include:
- Being a friendly and reassuring first point of contact for patients by telephone and email
- Responding to enquiries and helping patients navigate their care
- Coordinating appointments, follow-ups and patient communications
- Supporting patients throughout their journey, including those using the ADHD assessment service
- Maintaining accurate patient information and records
- Liaising closely with clinicians and the wider clinic team
- Taking ownership of queries and resolving issues wherever possible
- Escalating more complex or sensitive matters appropriately
- Using booking, CRM and digital systems to manage patient information
- Helping to identify ways of making the patient experience even better
- Maintaining the highest standards of confidentiality and professionalism
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role involves supporting patients from their first enquiry through to appointments and ongoing follow-up, so excellent communication and attention to detail are important.
About You
We're much more interested in who you are and how you deal with people than whether you've followed a traditional healthcare career path.
You'll ideally be someone who is:
- Naturally warm, friendly and engaging
- Confident speaking with people over the phone
- Empathetic and able to put people at ease
- An excellent communicator, both verbally and in writing
- Highly organised with great attention to detail
- Comfortable juggling several things at once
- Proactive and happy taking ownership rather than waiting to be told what to do
- Confident using technology and learning new systems
- Calm and professional when dealing with sensitive situations
- A genuine team player who enjoys working with others
Previous experience in healthcare, customer service, hospitality, professional services, administration or another people-focused environment would be very welcome. Healthcare experience is desirable, not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working Hours
This is a full-time, office-based role in Oxted, working 40 hours per week on a rotational shift pattern.
The service operates:
- Monday–Friday: 7:00am–8:30pm
- Early shift: 7:00am–4:00pm
- Late shift: 11:30am–8:30pm
- Saturday & Sunday: 8:30am–5:30pm
The rota includes a mixture of weekday, early, late and weekend shifts, but evenings and weekends are shared fairly across the team – you won't be expected to work every evening or every weekend.
Why Apply?
This is a great opportunity to join an ambitious private healthcare business at a genuinely exciting stage of growth.
Since opening its first clinic in Oxted in 2024, the organisation has expanded into Cobham and St Albans, alongside its growing healthcare services.
You'll be joining a supportive team where your personality and contribution matter, with the opportunity to:
- Build a career within a growing healthcare organisation
- Take genuine responsibility for the patient experience
- Work closely with clinical and management teams
- Develop your skills as the business continues to expand
- Benefit from structured performance reviews and progression opportunities
- Receive employee discounts
Most importantly, you'll be doing a job where the way you speak to someone, solve their problem or reassure them can make a genuine difference to their experience.
If you're warm, switched-on, organised and genuinely enjoy helping people, we'd love to hear from you.
Apply today with your CV to find out more.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location