Bupa
Patient Services Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description: Patient Services Advisor
Location:
New Victoria Hospital, Kingston upon Thames, KT2 7EG
Job Type:
Permanent (30hrs)
Hours:
Monday – Sunday (8am-8pm)
Salary:
Up to £21,278pa + Fantastic Benefits
How you’ll help us make health happen.
You will be responsible for providing an effective and professional Hospital and Outpatient Reception service to all patients, visitors, consultants and GPs. Ensuring they are dealt with promptly, courteously and efficiently, paying particular attention to the principles of customer care to provide a service of the highest possible standard. This includes all appropriate and required administration to be undertaken in advance of any customer’s arrival. You will be responsible for providing an effective and professional Outpatient Booking service to all. This service will be provided in person and via telephone and electronic communication methods.
Key Responsibilities
- Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
- Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
- Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
- Accurately maintain patient records, insurance details and appointment information using hospital systems.
- Process payments and account queries in line with hospital policies and procedures.
- Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
- Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
- Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
- Ensure compliance with confidentiality, data protection and hospital operational procedures.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Skills / Qualifications:
- Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies.
- Understand and incorporate the organisational values into daily working practice:
- Compassionate
- Exceptional
- Ethical
- Evolving
- Attend mandatory training as identified by the Hospital.
- Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning.
- Work as part of a team and collaborate with colleagues.
- Ensure good communication links are established with all other departments within the hospital.
- Maintain a high level of security awareness.
Benefits
At New Victoria Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
- Annual leave entitlement of 25 days + bank holidays increasing with length of service.
- In-house training for all staff.
- Company pension scheme.
- Life assurance.
- Employee Referral Scheme.
- Access to subsidised staff restaurant.
- Interest free travel loan.
- Private healthcare (T&Cs Apply).
- Bicycle Loan Scheme.
- Retailer discounts.
- Employee Assistance Programme.
- Part of a Globally Trusted Healthcare Group.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Part time
Job Area:
Administration
Locations:
New Victoria Hospital
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London