Role Overview

The post holder will provide day-to-day operational administration management support to the management and administration teams within the Patient Services Care Group. Working within clearly defined Trust policies, the post holder will lead the team responsible for the effective delivery of clinical administration services and systems and will have delegated responsibility for the management of identified personnel. Working with colleagues across the Care Group to meet capacity demands, this will involve negotiating skills to reallocate work and staffing as and when required.

Key Working Relationships

• Assistant Service Managers across Northern Lincolnshire and Goole NHS Foundation Trust
• Hub Managers across Humber Health Partnership
• Team Leaders, Patient Services
• Clinical Administration Teams (including ward clerks, receptionists, administrators, etc)
• Senior Service Manager within Patient Services

Responsibilities

• You will support the effective implementation of current and new pathways that support patients being treated within waiting time targets or standards.
• You will ensure the operational management of clinical administration support teams are effective for the Care Group, the organisation and the Patient.
• You will build relationships within the team to support and motivate them, addressing barriers to change and transformation by actively listening and negotiating change to a wide team audience. Coaching skills will be required as team members adapt to new working practices. This will be on an ongoing basis to ensure the annual plans are met.
• You will line manage and offer support to Team Leaders/Supervisors within the care group. Providing effective training, development and review of performance in line with Trust policies, recruitment and selection, resolution of disciplinary and grievance issues, and management of sickness absence.
• You will ensure the implementation of relevant Trust and departmental policies and procedures and support the Team Leaders/Supervisors in their implementation.